The Yankee Candle CompanyReviews of yankeecandle.com

I had 7 items in my cart. They charged me for 28 items. They charged me 3x for those 7 products. They give you 15 minutes to cancel your order. It took me 17 minutes to find a phone number. Even if I used the search tool. They wouldn't cancel my order because it was past the 15 minute point. This is designed to keep you from canceling your order. DO NOT TRUST THEM TO DO THE RIGHT THING.

I purchased 2 candles online and when I got them I thought they were not good quality nor the smell was that of a candle of cheaper scent, I followed their requests to send pictures and information only to keep asking me to do more. I was told to snip the wick and retry it! Are you kidding me. Its tedious and ridiculous! I will not buy anymore as far as I'm concerned, and I used to buy a lot of this brand. It's terrible customer service...and a joke! There happiness guarantee is BS!

Ich habe den gleichen Artikel dreimal bestellt. Yankee Candle hat mir diese Artikel in zwei Paketen aufgeteilt geschickt. Komplett sinnbefreit - und teuer - das kostete mir zusätzliche Nachsendegebühren. Die Artikel wurden am gleichen Tag verschickt, kamen am gleichen Tag an. Völlig unverständlich dieses Vorgehen. Man war vielleicht einfach zu faul alles zusammen in einen größeren Karton zu packen!? Ich ärgere mich jedenfalls darüber und weiters ist es vom Umweltgedanken her nicht akzeptabel.

After years of Yankee Candle I am through. I bought 4 candles, complained, was told to send photos, etc and still not a word from them. I followed up,, no response. The only thing worse than their product is their customer service.. which does not exist. K. Pullen, an x customer

Yankee has been going downhill for years! Four stores in my city have closed, candles aren't what they used to be, now stopping the Boney Bunch Halloween for the first time this year! It's like they want to skip Halloween! 🤷‍♀️😱 Super disappointed! No reason to go anymore to the last store standing in this city! 👎👎👎

Riecht nach NICHTS wenn angezündet. Hatte schon 3 Euro Kerzen von Aktion die stärker gerochen haben.

I have been a YC customer for many years. I recently ordered some pumpkin spice diffuser refills along with a few other scents from their website. After two days, I get an email that the pumpkin spice scent was not available and they cancelled them from my order, refunding the difference and sent the other items. I looked at their website and they were still selling the pumpkin spice refills. I called customer service line and after many holds, transfers, I get an overseas agent at third party call center. The agent confirmed that they are in fact now available so I ordered them again through her. After a day, I get another email that they are not available and they cancelled/refunded the order. Their online inventory management is abysmal at best, buyer beware. I will NOT be shopping at YC again.

Yankee candles do not care about their customers in the slightest. I have placed several large orders over the last few months for gift baskets that I give away and also donate for charity raffles. Nearly every order has had an issue. I received melted wax melts, broken candle jars and cracked wax melts. When there was minimal damage, I did not complain. However, several orders had everything just thrown in a box with no protection or packing. Tumbler candles just stacked loosely next to each other and there for banging into each other. Each time, I have taken pictures and sent to customer service. I have always offered to return the items. Last week, I received an order that contained alot of mini candles. They were in multiple boxes, some of them were packed well and arrived safely but 2 of the boxes again had no protection and the candles were just left to smash into each other during shipping. I contacted customer service, shared the pictures. They did not ask me to return them. Today, I received an email stating that my "warranty claim" had been cancelled. Basically even though they did not pack the items correctly multiple times they say I have had too many returns and they will not replace all the broken items unless I return them. I have no issue with returning them but 1. they want me to pay the shipping--its not my fault they do not train their employees to properly pack the items. 2. You should have asked for them to be returned instead of approving it. Since it was a box full of sharp, tiny pieces of glass when they did not want them back, I disposed of them so nobody got hurt. Nobody just keeps broken glass around. Needless to say, I will be finding some place else to buy items to fill my donation baskets. Yankee candle does not care about their customers.