The Yankee Candle CompanyReviews of yankeecandle.com

I ordered a gift card a couple of weeks before Christmas. Tracking by fedex was not available until one day before Christmas and delivery was scheduled one day after Christmas. That was too late and nonetheless card is useless for me. It was suppose to be a Christmas Present for my daughter in law. T4y to get a refund and return card but they have a no r3turn policy for gift cards. I was robbed. Never will I do business with Yankee Candle. Buyer beware

If I was able to give zero, I would! I placed an order directly wit Yankee Candles, it shipped 10 days after ordering. I called, chatted and emailed numerous times. Finally I spoke with a representative who said a refund would be issued. Well guess what, that charged me and shipped the order when I told them no one would be there to receive, as leaving for holiday JERKS!!

Delusione totale: consegna dopo Natale! Ho effettuato un ordine il 9 dicembre, con largo anticipo, proprio per avere la certezza che arrivasse entro Natale. Sul sito era chiaramente indicato che ordinando entro il 16 dicembre la consegna sarebbe avvenuta in tempo per le festività. Nonostante ciò, oggi (19 dicembre) ho ricevuto un’email in cui mi viene comunicato che l’ordine arriverà il 27 dicembre! Questo è assolutamente inaccettabile: due persone non riceveranno il loro regalo, e io parto il 27 sera, quindi non so nemmeno se potrò riceverlo. Avevo scelto questa azienda proprio per la promessa di una consegna rapida e affidabile, ma evidentemente non sono in grado di mantenere quanto dichiarano. Non consiglio a nessuno di affidarsi a loro se avete scadenze importanti: sono estremamente delusa e frustrata. I placed an order on December 9 to ensure it would arrive before Christmas, as the website promised delivery if ordered by December 16. Today, I was informed that my order will arrive on December 27! This is unacceptable. Two people won’t receive their gifts, and I’ll be traveling that day. I chose this company for their promised reliability, but they failed completely. I wouldn’t recommend them if you’re counting on timely delivery.

Special offer, payment made. Half of the order recieved. Nobody able to amend my order, no refund and no response to my emails. Call back in 15 minutes when my colleague is off thier break is a regular phrase I have recieved on different days. Avoid avoid avoid.

I used to love Yankee candles! They were my favorite! I only go around Christmas time and I buy the same two every year. Red apple wreath and balsam & cedar. Now they used to Work really well and send the beautiful smell of Christmas throughout my entire house. I’d always leave one in the kitchen and one in the living room. I noticed last year the scent was not as potent as it used to be, so I figured I must’ve accidentally bought duds from a bad batch. I visited the store recently and purchased those two fragrances again for this year, and the same thing happened. There’s just no scent after maybe an hour? I was told by someone that they now only use the fragrance in the 1st top inch of the candle And that is why the scent runs out. Very frustrating! I’m never getting Yankee candles again.

Last week Yankee offered a buy 2 - get 3 free candles sale. AFTER I ordered, Yankee cancelled one of my candles. When I received my order, I only received 4 candles, not 5. I reached out to ask them to send me another candle and got no response. I called and was told that they don't do that. Why not? Yankee should honor their offers. I placed an order because I believed they would honor it. They did not.

I was hoping this cane will actually smelliest what the title says once it's burning, but I was disappointed big time. We do a sniff test which smelt ok, but once you starting burning it, you can't smell anything. We ended up throwing it away. It's cheap rubbish candles. Never again buying a Yankee candle.

I ordered 8 tall pillar jars and they burn so hot, and the flame is so high and smoky, it blackens three inches at the top of the jar. I make sure to trim it every day, but by mid evening, the flame is five inches high again. I’ve purchased many other Yankee candles and this is the only one that does this, so far anyway. It is really bad. Unless they change the pillar jars, I’m not buying them anymore.