The Yankee Candle CompanyReviews of yankeecandle.com

Irresponsible billing process. Will never order from then again and will tell anyone who asks me.

The promotional codes they advertised did not work. I contacted customer service and got a generic response a week later, long after the promotion expired and I had made my purchases. One of the items got cancelled for lack of inventory and another arrived shattered into pieces with no response from Yankee Candle. I have to pay shipping to return their broken merchandise.

Give less than one star! Yankee Candle took my order- where is it? No response to my emails, called & was on hold 2 hrs, then disconnected. What a sham! What disappointment! Ugly! I don’t know when I’ll receive my $60+ order or what inferior merchandise I’ll receive since many complaints are similar. Whatever happens, I will NEVER ORDER ONLINE again.

Don't order online! I spent a lot of money ordering 4 large candle jars. One was broke to shreds. There was no glass in the box so I can only assume it was shipped that way! Have been trying to email and call the company for over a week with no reply. Called the number twice and was on hold for 45 minutes then one and a half hours! They'll take your money but forget about customer service! They were supposed to be Christmas gifts! I'll never buy from them again and will definitely share my opinion on Facebook!

My wife and I purchased a large order of wax tarts from their website and what we received looked and smelled like some old, dried up candle wax. We contacted customer service and the lady we spoke with (Arlene) offered to replace our order. For the next three weeks we went round in circles with this lady, one excuse after another as to why our order hadn't shipped yet. Here it is over a month - still no response to our last email, still no order. Thanks Yankee!

I'm still waiting to be refunded for the candles I returned to Yankee Candles over a week ago, because (a) I didn't like the scent and (b) I had concerns about the warning notice that came with them, which stated that some of the ingredients might produce an allergic skin reaction if handled. I thought that if a candle could do that, then personally, I wouldn't want to vapourise the candle ingredients by lighting it in the first place. Yankee Candles received my candles a week ago. No update from them last week, so I emailed them on Wednesday to enquire about my refund. I'm unimpressed with the replies I received to my initial and subsequent emails. I'm left with the impression that achieving high levels of customer satisfaction isn't one of their aims. I just want my refund now. I would hesitate to buy another Yankee Candle product again.. Its a bit of a shame, as I like their "Woodwick" range. Hoping that another candle producer will market something similar, although I understand that that the wooden wick they use is patented and therefore can't be copied. If I don't get my refund by next Monday (being the two-week statutory deadline in the UK by which retailers must refund customers), I'm going to report Yankee Candles to Trading Standards UK. Hope it doesn't come to this...

Terrible customer service!! 😡

Absolutely shocking lack of any sort of customer service! Will never buy from them again! I ordered 4 items and was sent 2 incorrect items and all 4 items were damaged on arrival. Contacted customer service who got back to me offering a resolution which i then accepted via return email but I’ve heard nothing back from them since (a week later) despite me sending chaser emails every day. I’ve received no replacement items as i was promised abd am left with 4 damaged items. Why this company has a customer service team is completely beyond me as they just choose to ignore any contact you try to make with them. Not only are their candles pretty rubbish these days but they as a company are too! Much better candles and similar accessories can be bought elsewhere from companies who are actually willing to help you when you have an issue. Once Yankee have your money they don’t want to know. DISGUSTING!!!!!