The Yankee Candle CompanyReviews of yankeecandle.com

We really feel ripped off. At $17 per candle, we only got about 80% of the candle use. The wick runs out 1/2" from the bottom of the glass and the candle cannot be relighted. It lasted only 24 hours. So we just bought the Walmart brand "Mainstays" for $5; it's 20 oz. compared to Yankee Candle's 7 oz. AND IT SMELLS JUST AS GOOD! Never again buy Yankee Candle. I also read that Yankee Candle puts out cancer-causing toxins!

I was so very, very disappointed when I went to the Yankee Candle Outlet today. The large jar candles WERE 5 for $55.00 (key word "WERE"). They are NOW $15.00 per jar. So much for the "Outlet" pricing.

HORRIBLE customer experience. I have been emailing them and no reply. I have now two failed deliveries, one of them has been delivered to a reception that i have no idea about so they not only have my products but also all my personal details. I raised a GDPR claim with them and no response . They apparently sent a replacement which is nowhere to be found . I havent received a refund. I have completely been scammed

I ordered a lot of candles on sale. They emailed saying we were unable to ship one or more items. They canceled ALL but one candle! No explanation in email. I called and they said candles were out of stock. But when I checked their site, sure as poop, they show in stock! They just didn't want to sell them for the $6.63 price they had on them! FALSE ADVERTISING! Then they wasted a bunch of my time with emails saying they would make it right, asking me a bunch of info about my order, saying someone would call me to reorder. Weeks later...crickets. BS! Shady business I will STAY AWAY from. NEVER shopping there again.

Worst customer service I've ever experienced. Received a broken item in the mail, emailed them, no response, tried to call never got through. Eventually heard from them via email. But it became back and forth emails without resolution. Got an email asking me if it was resolved, lol. I think this was their tactic to never fix the issue. I will never buy anything from them again. Avoid them at all costs. Because you will lose money and time.

Wow,what happened to Yankees candels. Just got my candles been burning it for the last three hours,and no fragrance, nothing. Bought cotton Linden dont smell a thing..They have no fragrance...I buy budget candles for $4.00 ,they are way better, it is no comparison they are way better then Yankees candles...dont waste your money.

I ordered from their website at the beginning of June. They never attempted to deliver the candles as I was in all day on the day they supposedly came and didn't bother putting a note through the door. I have contacted them asking for a refund twice. After reading the comments on here I wish I never bothered with them. This is the worst company I have had to deal with online.

I had put in an order that totaled a bit over $60 and was suppose to come Fedex. Long story short they lost my package but after fighting w Fedex and emailing Yankee about it my total was refunded . I then put in an over $80 order . Box came , one candle was SHATTERED and the over was broke. I took pics and as I moved it the glass fell apart bc it was being held together by the plastic around it . Cut my finger , went all over my floor and table. I had to pick my dog up right away and move him and my other two dogs to the other room . Cleaned up for two days , tiny little shards of glass everywhere 🙄. I emailed them not once but twice about it and showed them the pics. They refunded me for half the order , not the entire order bc this is bs that I had to play maid and clean up their crappy packaging job , which you think it would be better since you are a candle company . Very dissatisfied and disappointed in the customer service !!!