The Yankee Candle CompanyReviews of yankeecandle.com

I ordered 4 medium jar candles (all different scents), a scent wall plug thing and a refill for that which were in stock on their website. The following evening I get an email from YC saying sorry but we’re canceling your order as the items aren’t in stock. Say what? Seriously? All of it not in stock lol. How does that occur??? I could even understand If maybe one of the items fell out of stock that there might’ve been a rush on and the system didn’t keep up, but ALL OF THE ITEMS? It’s a wonder they stay in business.

I have not yet received either candles or and explanation for their non arrival. The 10pc discount code did not work at checkout.

Literally the worst experience I've ever had ordering online. I ordered 5 personalized candles for Christmas. Two were canceled because of a blurry photo. It took 2 hours out of my day to get someone on live chat and get them to fix the problem. I had used a 20% off coupon and also got free shipping on my original purchase. They wanted me to re-order the two candles and use a different photo, but I lost the 20% discount and free shipping. I told them I didn't feel comfortable ordering again without any reassurance on what discount I'd be given. I didn't want to have to spend more money to order the same candles. He said he'd refund the 20% and shipping charges once I placed my order. Those two candles cost almost as much as my entire order of 5 candles after it was said and done with. But I went ahead and ordered them anyway, expecting a refund. I gave him my order number. He said, "Awesome, thank you. Let us just wait for the items to be shipped." I said, "Okay" and have been waiting on live chat for 30 minutes ever since. I even asked, "Are we supposed to wait online together while the order is shipped?" and he never responded. I had time to fill out a customer feedback survey on their website and fill out this Trustpilot review while waiting on a response. I'm pretty sure he left the conversation, with no reassurance that I'll be getting my refund.

Ich hatte mehrere kerzen bestellt und voraus bezahlt.....dann kam ne mail, dass nicht alles bestellte lieferbar ist....ich habe 3 wochen nach bestellungkeine lieferung erhalten. Der betrag wurde nicht erstattet. Yankecandle gibt auf mails keine antwort. Kann ich niemals weiter empfehlen.

I ordered 24 wax tarts from Yankee Candle! When they arrived over half were broke and crumbled! I went to open them and they fell apart like grains of sand and had hardly no scent at all! I ordered a variety of fall fragrances and the variety of cinnamon was not hardly scented at all! I thought once I put them in my tart warmer than I would be able to smell them but no one in my household could smell my wax tarts! I feel like it was a waste of money and time! I went online and hand-selected each scent I wanted! I was so disappointed to have a box come with broken tarts and what a mess trying to get the grains of what was left of my tarts! It spilled all over and most was stuck in the wrapper! I will not do business with Yankee Candle Co again....

If you can't smell the candles, go get tested for COVID-19! This is one of the symptoms of COVID. Get tested before you leave a negative review.

Yankee candles are pure garbage. In order to increase their profits, Yankee Candles has sacrificed quality. There is absolutely NO scent emanating from these useless piece of crap. DO NOT even think of wasting your money on these. Goose Creek Candles and Bath and Body Works offer candles with quality FAR superior to Yankee Candle. And they are actually even cheaper. Let's send a clear message to Yankee Candle - You give up on quality to increase profits - You will have no profits. BOYCOTT this company.

I will never order from Yankee Candle again. I placed an order and all items were shown to be in stock. I got an email that two out of four items had shipped but that two had to be cancelled. No explanation and my card was charged for the entire order. I emailed customer service and got a response that the items were now in stock and they would be sent to me at no charge as a customer courtesy. The next day I received another email that once again the items had been cancelled. Since I could not get any further response from customer service via email I called and spoke to someone. He was very nice but could not resolve my issue. I told him I was owed a credit for the items that were not shipped. He could not do that and said it would happen automatically within 48 hours. It has not so my next step will be to file a complaint and a dispute with my credit card company. I will never buy directly from them again.