The Yankee Candle CompanyReviews of yankeecandle.com

Worst experience - Ordered 12 days ago- not even shipped no email nothing (shipping 10-12 days) Called on 12th day and cancelled order because I was told that it hasn't even been shipped. Ridiculous - disappointed

Ordered 1st December on a 3-5 day delivery, phoned up as nothing was received and my order said still in the warehouse. Asked to cancel the order as I can buy the same thing on Amazon and get it next day but apparently it couldn’t be cancelled and was promised it would be shipped last Friday. Checked today and it still says in warehouse, went on their Facebook page to find thousands of people commenting to ask where their orders were some were placed in November pre Black Friday! Not really sure if this is just Christmas rush (which to be honest they should be prepared for having been in business so long) or if there is a bit more to it. I’ve always loved Yankee however after the shockingly crap service and lack of any care from customer services I will now use another candle brand. My advice AVOID AVOID AVOID

I WAS a loyal customer of YC for over 30 years but I will NEVER buy another thing from them! The last few years their product has gone from the gutter right into the sewer! Lest we forget the horrendous customer service. Constantly cancel orders when items show 'in stock'. I'm over using disgusting PARAFFIN wax anyway...carcinogenic, garbage! I refuse anymore to give my money to a company that can't run a company!

Unbelievably disappointing! I ordered 2 weeks ago and still has not been dispatched up to now. Based on their tracing order, my order is still in the warehouse!!! Seriously, it takes more than 2 weeks to pack 12 candles!!! I contacted them thru email and all I got is a generic email reply saying it will be deliver soon! I WILL NEVER BUY FROM THEM ONLINE!!! They don’t even deserve even a single star here!

Kerze war zerbrochen. Kundenservice reagiert nicht, klare Abzocke und Hinhaltetaktik. Grenzt schon an Betrug

Yankee Candle is by far the worst business I have ever ordered from. The in-store sales associates are really nice, but now that we’re all staying at home due to the pandemic, I’ve been buying candles online, and it’s an absolute bloodbath. Shipping takes FOREVER. If an item you ordered is out of stock, they will offer to either refund you or send a replacement, but won’t make good on it. They simply steal your money and ignore your emails. I just had two messed up orders back to back, and YC won’t fix either one. It’s been such a bad experience, I doubt I will ever buy their products again, even after the pandemic. With a million companies out there making high quality candles, there’s just no reason to give these a-holes any business. I’m seriously shocked at how poor their customer service is.

I ordered from Yankee candle and the delivery firm UPS allegedly tried to deliver the package. I was at home at the time but later found a card in the communal hallway. There was no offer of redelivery but noted it had been taken to a supermarket about 20 minutes from my home . I contacted Yankee candle who said I had to collect it despite informing them I am self isolating due to COVID ( hence why I ordered on line). I complained again and asked for an immediate refund but was told to either go and collect it or wait until it is returned to them after 19/12 for a refund. I am shocked by the poor service both from Yankee candle and the delivery firm they commissioned. I will never order from them again

Ordered on 1st December, told 3-5 days delivery. No response from email I send asking for an update. 45 minutes on hold to be told it should be with me next week wc 14th December. Not very good service from a company who vastly over charge for their products