The Yankee Candle CompanyReviews of yankeecandle.com

Non seulement le transporteur a déposé mon colis dans un point relais au lieu de le déposer chez moi comme je l'avais validé sur ma commande mais en plus, une bonne partie des brûlés parfums sont arrivés ouverts. Je ne recommande absolument pas de passer par le site Web pour se procurer quoi que ce soit chez Yankee Candle. Très déçue de cette commande.

I bought 30 candles to give as a gift to my customers on Thanksgiving, only 27 arrived, and two of them were damaged. I spoke to Belinda Garcia at chat online, she promised me to send 3 candles that were missing and 2 more candles to replace the damaged ones. Okay, I received only 3 candles were missing, the damaged ones, I haven’t receive. No one responds anymore… Bad after sales service, no control and consideration for their clients at all. Very disappointed. That’s my first and last experience with Yankee Candle, for sure!!!!!

Would like to say I have been purchasing Yankee candles online and will no longer do so. In November I ordered 4 Christmas scented candles, followed tracking the item stopped/stuck In Illinois. I call let them know they tell me wait longer then call. Never received original order and they eventually sent replacements free of charge. Then my most recent purchase of 2 lilac and 2 lemon lavender big jars I open box and one of the lilac candles had broke. Glass that was missing was not even in the box leads me to believe they sent it intentionally. After several emails and phone calls asking for the pack slip as “evidence” I purchased from them, I finally said I did not keep it so after much hassle and basically insinuating I’m lying to get a free candle they are sending me a replacement FREE of charge. Beware buying from them online. They do not provide excellent customer care. I finally said you are a million maybe billion dollar company and you send me a broken candle and blame me?! Buh bye Yankee!

Molto delusa dal calendario dell'avvento di quest'anno. Erano anni che volevo prenderne uno, e il profumo che si sentiva anche con la confezione chiusa era inebriante. Purtroppo non hanno pensato di mettere la descrizione del profumo sulle tea light, quindi sono dovuta andare io online a spulciare e provare ad indovinare a quale colore si abbinasse la profumazione. Durano 4/5 ore ciascuna, ma non riescono a diffondere il profumo come ad esempio le candle tart. Inoltre non le hanno ben mischiate sotto le caselle: ogni giorno si apre e c'è sempre lo stesso colore. Noioso.

Leider viel zu teuer für die mangelnde Qualität!!! Habe bei der 2 Kerze von Yankee Candle wieder nur Tunnel bildung, sprich sie brennt in der Mitte runter und ein dicker Rand bleibt stehen, obwohl der Docht gekürzt und die Kerze länger als 4 Stunden am Stück gebrannt hat. Absolut enttäuschend, werde keine Kerze dieser Marke mehr kaufen

I placed an order of nine items, and then 2 were cancelled. That's fine. But I purchased several large jar candles when they were 2 for $50. Since one large jar was cancelled (the other was a small jar), they instead charged me the full amount $29.50 for the other jar since the second jar was cancelled BY THEM. They also didn't tell me this. They also couldn't tell me the actual amount I was charged (subtotal or total charge). How strange is that? Additionally, they charged me the original amount of the order, PLUS the amount of the new order which was less. When I tried calling, I got a busy dial tone. I kept calling only to reach an out of country representative who could hardly understand English and told me it was Yankee's policy to charge the full amount, which is so stupid and unfair to the customer when it is Yankee's fault for selling items not in stock. If I were you, check your bank statement VERY CAREFULLY after buying from Yankee! And don't count of them offering any type of refund for overcharging you. Shame on you, Yankee Candle. Your customer representatives are useless. Get back to your roots where customers come first! This experience left a bad smell and I likely won't be making any additional online purchases.

Too much wax is wasted . There should be a way to burn the entire candle with no wax left in the jar

Yankee candles do burn longer, but way to expensive! They never run a good sale unless it is outdated seasonal candles that are dry and have lost half their smell. You can buy the yankee candles at Walmart for half the price and on another note: The Walmart brand is just as good and last just as long for $5.00. I hope this helps!!