The Yankee Candle CompanyReviews of yankeecandle.com

FRAUD! DO NOT BUY FROM YANKEE CANDLE! They send emails with FAKE promotions and deny every portion of it! The representative, Nicole, was very sweet and I feel bad that she was placed in this position. I received an email from Yankee Candle at 8:32, on 8.28 that stated it was a BUY1GET 2 FREE. I bought TWO candles expecting that I would get FOUR candles if I bought two. This promotion had no code, ANYWHERE! Under each picture was written in RED, “BUY 2 JAR CANDLES AT THE REGULAR PRICE AND GET 2 FREE.” I ordered TWO PUMPKIN SPICE CANDLES EXPECTING TO GET TWO FREE. There was no mention of the two free candles in the summary. I then called Yankee Candle to explain the issue I was having. I spoke to a lovely young lady named Nicole. Nicole asked for the promotion and I told her that there was nothing at the top of the page. But, under each picture was a statement in RED indicating each candle featured was, “Buy one get one jar candle free.” NOT SO! According to Nicole, if I wanted 2, I should have ordered FOUR! That point was never mentioned, NEVER! Nicole requested that I be sent the Two candles that were part of the promotion and I thanked her. However, at this point, I had been trying for over an hour to get this thing done! I then informed her that YC should give me the order free of charge and she consulted with her supervisory staff AGAIN and apparently they were TOO AFRAID TO DO THE RIGHT THING. This ENTIRE PROMOTION IS A SCAM! Don’t fall for any YC promotions. They have NO INTEGRITY and do not want the consumer to get any kind of a break. I am going to follow up with a complaint to the FCC. This company needs to be held accountable for lying. I wasted almost TWO HOURS trying to buy a candle! I feel bad for Nicole, get out now and get a reputable job. You can do much better than this!

I placed an order from Yankee Candle on 7/9 and on 7/15 I did a return as I did not need all the items purchased. I was given an email with instructions and had to pay the return shipping back to them. The return address was send to a PO Box. According to my tracking it was delivered on July 19. First phone which in fact was over 45 minutes only to find out that indeed the return address was a PO box and that it would take time for the warehouse to process. Then 2nd, 3rd, 4th and just today my 5th phone call trying to find out the status of my return. All I was told that it was still pending since they had yet to get info from their warehouse. I was even told today that a supervisor would be calling me back today. Well I told the rep that I did not believe I would be getting that call and boy was I correct on that. I was also told on phone call number 4 that it was not necessary to make anymore phone calls to their number. They would contact me through email. Well I've now responded to over 5 emails and have YET to get a response with this method of communication. This transactions is by far the WORST I've ever experienced in my lifetime. I told the rep that if I did not get that phone call from the supervisor, I would be taking measures to get my funds back and that social media would know about this company that does not do their jobs in customer satisfaction. I will never do business with this company and I hate that I can't get back my time spent dealing with this nonsense.

Sebbene io abbia tagliato più volte lo stoppino, la fiamma a contatto con il vetro continua a produrre un fumo nero e denso che oltre a rovinare l'aspetto dell'elegante contenitore di vetro, può essere pericoloso per chi lo respira. Mi sembra di aver sprecato 33 euro: spero vivamente che sia un difetto di questo singolo prodotto e non un errore di progettazione. In ogni caso, credo che non acquisterò più le loro candele. Ribadisco che il problema è sia estetico sia di salute perché il contenitore, con l'etichetta personalizzata che volevo tenere per ricordo, è stato danneggiato dalla fiamma e il fumo che ne esce riempie la stanza in poco tempo. Perciò mi vedo costretta ad aprire la finestra, infatti non penso sia salutare respirarlo e inoltre rovina le pareti e il mobilio. In più, la conseguenza dell'apertura della finestra è che il profumo della candela non si sente più: l'unica cosa che rimane sono le intermittenti volute di fumo provenienti dallo stoppino. Mi piacerebbe allegare foto e video perché trovo inconcepibile vendere una candela in queste condizioni. Comunque, ho acceso anche un'altra candela in giara grande, si è consumata quasi metà cera e il bordo alto del contenitore in vetro comincia a scurirsi: temo che anche questa farà la fine della candela personalizzata.

Ordered five ScentPlugs after chatting with Yankee's rep. She told me which ones would be lighter scents, not so heavy. Received email stating they had shipped. Tracking number was bogus. Contacted them FOUR times trying to get a correct tracking number but only got put off. My ScentPlugs finally arrived in a HUGE box with tons of paper filler. Ridiculous and wasteful. Two of the items were leaking all over inside the additional bubble wrap -- the tops had not been tightened. Only 2 of the 5 were lightly scented. The other 3 smelled strong and nothing like their name descriptions. The Coconut Beach smelled like burned coconut cookies. The Pineapple was not recognizable. What lousy products, lousy shipping department and appalling customer service. Will never order from them again and advise others not to waste their money. To top things off, they won't let me leave any reviews on my verified purchases. So what does THAT tell you about the esteemed Yankee Candle Company?

The scents are great, and customer service for trivial issues has been fine. But I've just had the worst customer service EVER. A large order was quadrupled due to a glitch at checkout. I noticed them as soon as I saw what had happened, and was instructed to return the items I didn't want. The order was received by the warehouse on March 3. It is now April 6 and I have yet to see a refund. I have contacted customer service multiple times and I keep getting promises, but no refund. I can't even get connected to a supervisor by a customer service agent. So now I'm leaving negative reviews in hopes that gets their attention.

Yankee candle has the worst customer service I've ever experienced. God help you if you ever have a problem. You will spend hours of your time waiting on hold to speak with someone clearly not US based reading from a script. This used to be such a good company and I am so disappointed.

I am very disappointed in the candles I have purchased recently. I have enjoyed Yankee candles for many years. My recent purchases have been a disappointment. The scent from the candles is very weak- discernible only if standing right next to the candle. Their scent used to fill the house and one could smell the wonderful fragrance upon entering. I will find another company for candles.

I placed an order with them in January. I ordered 5 candles. The order was submitted and the funds were taken from my account. A few minutes later I received an email from Yankee Candle stating 4 of the 5 candles were out of stock. I called them immediately, to be told they cannot stop the order from being processed! So I was charged £2.45 to have ONE candle delivered. Since then, I have received continuous emails from Yankee Candle asking me to review my purchase. Eventually I did just that last night, writing of my genuine experience with Yankee Candle. Today I am notified by Yankee Candle that my review has been moderated as it 'did not meet all our website guidelines'! Lost for words! I provided a review of my poor experience and Yankee Candle refuse to publish it. Perhaps you should take a serious look at your company ethics here, just look at all the complaints. Truly the worst customer service and then they want to hide it from the general public.