The Yankee Candle CompanyReviews of yankeecandle.com

BEWARE of Opening an Account To all………….beware of opening an account on Yankee Candle. I innocently opened an account to save a few dollars; however, I learned that it was an enormous mistake. I recently received 23 candles from Yankee Candles. WHY? Apparently somehow, or someone, altered my account requesting 23 candles every twelve weeks. We are retired with a limited income and would never take on a liability of $540.00 every 12 weeks. I contacted Yankee Candle regarding the return and a refund. After three days I received an email from Alvin. He has not been able to provide a solution. So here I sit in a small home with six boxes of candles in my dining room, which I did not order, and Thanksgiving approaching. I am unable to set a beautiful table for our children and grandchildren because of the boxes. My credit card payment is due in December, and I have $540.00 I must pay. This situation is impacting our upcoming holidays. If there is anything that can assist us with this situation, PLEASE let me know.

I have been a customer for years, spent an exorbitant amount of money. That’s fine, because up till the past few years, they (and their products) have been wonderful. I didn’t buy any the last two years, because the last order I did, the melts and votives were faded, dried out/crumbled, and some the oil and color had faded onto the deteriorating plastic wrap. I tried ordering this season. The first few times was the WORST online experience. I ordered about 30 votives. They came tossed all together, as if tossed in the trash, in a crumpled (I think—reused) box. Tape was wrinkled and coming off. Disgusting. Also—That website is so wonky, I have cancelled my order four times over the last few months. Today, I have spent over an hour trying to get the order completed. I finally cancelled the whole order, and that’s it. I’m done. I don’t know who bought this company, but they have succeeded ruining it. Good going. And goodbye, Yankee Candle.

Horrific customer service! Candles were fine but accessories that I'd ordered were of terrible quality and looked nothing like the picture. Initial delivery was swift but then when I needed to return an item I found that there's no way to do this without emailing or calling the company. I submitted a message and had no useful response which meant that I had to message again then call the company twice. My calls were answered by employees who struggled to understand what I was saying and who tried to fob me off by saying that . .they'd pass a message to the colleague who was dealing with my case (what case! I simply wanted to return an item!). I have eventually received a simple returns slip after a week and a half of hassle but I'm not holding out much hope of receiving my refund anytime soon. My experience was so poor that I had to double check that I hadn't been scammed by a spoof website instead of the genuine version.

Your car airfreshner lost It's smell within 2 days at a cost of £4.99 so I complained, now where at the moment we are all being told that we need to lower our carbon footprint so of course I'm told to waste a piece of paper to write my complaint reference number on and then take a picture of it next to your dodgy airfreshner. Of course I said that It's your refrence number so no I won't be doing that, either give me what I paid for or a refund and was told that they couldn't help me. So I said' that I would be warning future customers', so the above is the warning. Some of your candles have been a problem for a while, we all know that taking sugar out of sugary drinks and choclate messes with the taste, and clearly cutting down on the smell in your candles and airfreshners has an even worse effect.

Utterly incompetent. Charged me $210 for an order they could not complete, when I tried to get the money back the customer service, both on the phone and via e-mail (yes - I already tried two phone calls and three e-mails), are just beyond belief. Zero ownership and an IDGAF attitude. EDIT: Nearly a month later they still won't release my money - and zero help from customer support. This is shockingly bad.

Die bestellte Ware kommt einfach nicht, diese ist seit über einer Woche angeblich unterwegs. Auf Rückmeldung bzw auf Antwort auf meine Emails warte ich vergebens. Via Paypal gezahlt habe jetzt Fall eröffnet und hoffe, das ich mein Geld zurück erhalte

Longtime repeat customer of YC. Order placed online 9/25/21. Partial Order arrived damaged. Reported to YC multiple times in multiple ways. Photo provided. No response/action/refund from YC as of now. Following Partial receipt YC emails an item is canceled. Not informed upon fulfillment of partial order. NO service. Beware!

Ripped off approx $85.00 they have 3rd party sellers not directly from Yankee, box arrived with 4 candles,1 candle shattered- box too big, other 2 candles shipping separately, 6 candles 3 shipments-must need too run too store. Fudged dollar amounts between order and shipping How sad!! Want to return, no valid in service phone numbers have to wait 90 days...even sadder!!WILL NEVER PURCHASE AGAIN knowing these parasites work for Yankee Candle!!