The Yankee Candle CompanyReviews of yankeecandle.com

Fatto un ordine per una candela, dopo 3 giorni lo annullano causa "Altro". Era un regalo di Natale, pessima esperienza.

Absolute disgrace. Your candle has nearly caused me a fire. My kitchen is ruined and needs repainting. High prices candles with s*** wax. Not only that it’s ruined my Roman blinds which costed over £2,500 Absolutely livid and will never use you or recommend you to anyone. Apparently this is due to not trimming the wick. You leave a TINY symbol on the bottom of the jar which is supposed to tell people to trim it, to stop this from happening. Listen, I have a big social media following and I’ll be sharing this with everyone if I don’t receive compensation.

They took the money, the goods were not sent. Scammers !!!

NEVER EVER order from YC online!!! I have had the most horrific experience in all of my years of ordering products online. No other experience compares to this. I have spent 7+ hours over the past six weeks trying to get my money back for products that I never received. Their customer service depts rots and each time I call, they tell me that my refund was sent. I had to report them to the BBB and put a claim in with my bank. I then received another email from like the tenth person I have communicated with who told me something entirely different. I am ready to lose it on YC literally. My next step is getting an attorney involved and taking them to small claims court. STAY AWAY!!! Plus, the quality of their candles is not what they used to be. I would not be one bit surprised if they are going under.

Lo store online fa davvero pena. Ho ordinato 6 candele e una è stata cancellata dall'ordine dopo 5 giorni perché non più presente in store (ma sul sito era ancora disponibile). Quando mi arrivano le altre 5, 3 hanno il tappo e 2 no. Essendo dei regali e avendoci speso molti soldi la cosa mi crea non pochi problemi

I have waited over a week for my parcel and it has not arrived. UPS still have it an keep saying they have tried to deliver it when I have been in. They have then said there is something wrong with my address. I called today and yankee candle said that I probably wont receive my parcel because of UPS. Quite disappointed as it was a Christmas present. They have said they are giving me a refund which is good but that should never have had to be even a consideration!

I spent around one week to order your candles and I see that you absolutely not interested in it. I contacted you via Facebook and chat and emails many times. First you said that if I order in US I need to use US cards, I tried to use my US cards but it was not goes through, always it shows that there some mistake, I used 5 different cards of me and my husband, I used different browsers, iPhone and MacBook, also tried to pay with PayPal, even my friend tried to order from her computer with PayPal and credit cards and nothing works and you not helped you absolutely doesn’t matter about your clients.

On Sat 11/27 I ordered two personalized candles for a memorial to send to my daughter. I paid $19.99 for 3 day shipping just to be sure they would arrive in time. On Monday 11/29 I received a email that one of my candles was canceled. I called the number on the email for customer support, after waiting about 10 I got to speak to someone I could hardly understand to ask what happened, the rep did not have any answers besides maybe that scent was out of stock I asked if I could order another scent thru him, he asked to put me on hold to talk to a supervisor. I was on hold for 50 minutes listening to that horrible music, then I was disconnected. So I called back, this time my wait was around 7 minutes again asked what I could to to have the candle sent in time. I was told to order another candle and they would not charge me for the canceled candle. That’s not something I was willing to try again so I asked them to cancel the other candle with the order, was put on hold while she talked to a supervisor was told she could put a order into cancel but it would take 2 or 3 business days, I told her that won’t work for me because I paid extra for 3 day shipping. Then was told I could call back after receiving it to ask for a return number. I know things happen but I did not get any resolution to my order, I will never order from them again.