The Yankee Candle CompanyReviews of yankeecandle.com

The Yankee candle I had rough5 for me for my birthday is sending the jar black and black bits coming of wick into the candle

What a RIP OFF, first of all they made the new shape glass smaller so basically we are getting less burning time and they've increased the price to some ridiculous amount and another thing is the scent is not even there!!!!! I had yankee candle collection but now I don't give a crap about it. I've discovered another company that's way cheaper and better fragrance!!!!!!

My fiance and me stopped and got 6 candles and spent well over 100 dollars on them and every candle we got produces black smoke even after we cut the wick back I don't know what changed with them but yankee candles never used to do this this is very disappointing

UPDATE I ALSO RECEIVED PHONE CALL FROM FORIEGN COUNTRIES CUSTOMER SERVICE WHO HAVE NO CLUE WHAT THEY ARE TALKING ABOUT DUE TO THEY READ FROM SCRIPT I AM AN ANERICAN FROM THE UNITED STATES. Have an american reach out to me !!!!!! I purchased 3 separate orders from yankee candle due to they were having a sale and I was giving some away for gifts. Let me tell you, these products have to be old as you have to get up close to candle, wall plug in scent, beads in jar, and the car freshener to smell the scent and the candles all have black smoke and the candle jars inside are all black. I am so embarrassed as I gave some away for gifts and they are having the same effect with no smell unless you get up close. I truly believe all these products they shipped to me are old. I will never purchase again from yankee candle. Bath and Body Works and glade candles smell a lot better and you can smell when you walk into my home but no yankee candle

I purchased two large jars just before Christmas to use over the festive period. They cost £14.99 per jar and neither had any fragrance whatsoever. They were supposed to be cinnamon scented, but after waiting a few hours in the hopes they would eventually start to throw scent I gave up and threw them away Complete rip off in all honesty. Yankee used to be so good. Now they’re no better than what you can buy in pound shops. Disappointing.

VERY dishonest company! Spent 2 hours on the phone, assured me my order was canceled 3 times and then shipped it anyway. Caught them in multiple lies and one rep even told me "if he wanted to fool me he could just send me a fake email saying order was canceled". I WILL NEVER ORDER FROM THIS SHAMEFUL COMPANY AGAIN!

There customer service sucks I do not know how they are in business.If they don't have enough people or product to get up with their orders need to not sell online orders I didn't know I had to place a order 2 months in advance

I bought oil plug ins and melts from Yankee candle. When I received the order it was all thrown in a big box without padding the oil leaked all over the box the melts were broken all over the box. I wrote customer service and they didn't respond