The Yankee Candle CompanyReviews of yankeecandle.com

I would give this place zero stars if I could. Love the products, hate the actual ordering and customer service. I order 24 things and waited for about 6 days when they told me that they canceled more than half my order and took away my 20% coupon!!! Told them to cancel the whole order then and they said "they couldn't make changes" then how did you cancel more than half my order if you cannot make changes? Then another 2 days later i get another email stating they cancelled more products and i have been charged separately. In the end i received 10 items out of the 24 I ordered and still paid almost the original total because they took away my 20%!!! Don't shop with these people!

I have received my birthday candle in pieces. The person Mehraj I've been going back and forth with for a week is stuck on the box being delivered. It was delivered with a shattered candle inside. The only thing that wasn't broken was the box. Three years no problems but now this "Support" person Mehraj has me extremely upset. Do you care?????

I have never experienced this level of incompetence from such an established manufacturer and retailer or less regard for customer satisfaction. If they can't manage their inventory, they should stay in the brick and mortar space. I placed what was a last minute Christmas present order on Friday Dec 15 (and paid for expedited shipping for receipt in one business day which meant Tuesday), received an email acknowledgment and nothing more until Tuesday morning asking for patience...taking longer than expected blah blah blah. Another email 20 minutes later saying sorry they had to cancel my order - Reason: No inventory. Canceled four days after the order was placed and on the expected delivery date. Apparently an every day thing though. If you can believe it, they actually have "If your order was canceled" on the phone menu. Terrible.

Ho effettuato un ordine di 4 candele personalizzate. Il pacco era sotto sdoganamento e mi contatta UPS chiedendomi il documento per concludere il tutto (cosa già molto strana). Dopo qualche giorno arriva un’altra mail con scritto che avrei dovuto pagare 53.14€ per tasse e oneri doganali. Ho contattato immediatamente Yankee per avere maggiori informazioni, comunicandomi che era una spesa non prevista e una volta pagato mi avrebbero rimborsato l’importo. La soluzione migliore era di rifiutare il pacco, ma sono regali di Natale a cui non posso fare a meno. Attendiamo questo benedetto ordine che arriverà domani, soprattutto vediamo se davvero mi rimborseranno. Ho i miei dubbi, ma con me si scherza poco!😅 Comunque pessimi è un complimento!

Compro una candela personalizzata, spediscono i LORO prodotti con UPS e non sono nemmeno in grado di imballare la candela di vetro col pluriball. Tralasciamo i 5 giorni di ritardo sulla consegna (a detta loro in 3-5 gg lavorativi, in relatà ce ne mettono 15 di giorni) e indovinate un pò? La candela arriva completamente spaccata, disintegrata. Tralasciamo la pericolosità anche di aprire un pacco pieno di vetro rotto. Era un regalo di Natale ed ovviamente farò solo una gran figura di cacca. Loro propongono il rimborso e tanti saluti ma forse non hanno capito bene... Scandalosi. Non immaginavo ma che vergogna Yankee Candle. Imbarazzanti.

I ordered candles from yankeecandles.ca and my order never arrived. They said my order was delivered. When I queried this and asked for details of delivery company that allegedly delivered, they have continually refused to supply any details. I have asked for full refund but they are only offering 50%. What can I do? These candles are supposedly being shipped from China.

Hanno un e-commerce pietoso! Ho fatto un ordine e dopo giorni non appariva effettuato sul mio profilo cliente (ovviamente il pagamento è andato a buon fine) non mi arriva l’e-mail di conferma. Scrivo al customer service, mi rispondo che l’ordine risulta andato a buon fine. Dopo 2 giorni mi arriva una mail che il mio ordine avrà dei ritardi. Dopo qualche giorno un’altra mail mi avvisa che hanno cancellato il mio ordine senza una spiegazione del motivo. Pessimi come la loro attuale qualità dei prodotti. Erano molto meglio prima. Evidentemente con la concorr Spietata che hanno non navigano in buone acque.

My wife ordered an advent calendar for our daughter. When it arrived the box looked a little damaged / used, but inside the box the calendar had all been opened up and the inner packaging was actually ripped open. Phoned for a new one and all they did was offer 30% off. We said forget it - refund please. Shockingly poor customer service. Selling used / damaged items as new is criminally incompetent. Judging by all of the one star reviews they deserve to fail as a business.