The Yankee Candle CompanyReviews of yankeecandle.com

Candles are very much below standards in regards to fragrance and burn capabilities. Will not use this site again for purchases. No or little fragrance along with wick does and can not keep candle burning. Total waste of time and money.

I ordered a fairly expensive plug-in during my last order of about $125. When the package arrived it was missing the $15 plug in. I contacted them and heard back a few days later that I needed to send a picture of the box it arrived in and get the order slip from the delivery driver. Why either of these things is needed in order to even discuss them shipping out the missing plug in, is beyond me. It had been several days and I had already recycled the box and had no idea how to contact the ups driver for a copy of this. I had been a loyal customer for many years, and never again. I’ve never made any claim in previous shipments or returns. Typically a company would ship the item if it was missing from the order, not make me jump through hoops to prove I didn’t receive the item.

Ordered 2 candles on August 22nd. It’s August 28th and they still haven’t even shipped. Customer service refused to help at all. Once they get your money they couldn’t care less what happens

I visited Yankee Candle in Chandler Fashion Mall (AZ) on Friday and was warmly greeted by a woman with blonde hair. Wonderful. However, as I was browsing, I noticed in the reflection of the stores glass, a woman with long brown hair was watching my every move. Now, I didn’t end up purchasing anything, but I definitely felt that my presence was not welcome there. Her behavior was disrespectful, and she clearly thought I’d put something in the tiny purse I carry on my body. Her staring was uncomfortable and made me leave even quicker, without allowing me to browse the rest of the store. This was completely unnecessary.

Die kerze konnte nicht bis zum ende abbrennen weil dieses metal teil was den docht hält zu weit oben ist so ist die kerze so weit runter gebrannt das noch 15 centimeter drin sind und dafür ist die kerze zu teuer

Ordered an e-gift card online and the link didn’t work. Contacted customer services, emails back and forth and nobody can tell me why or even try to fix it. I asked for my money back and still no response. The customer service, their IT department, the whole email response is terrible. Never again.

I have complained about the decline of a fragrance. Been offered freebees and I declined. Promised return calls that never happened. Emails speaking of an investigation. When I requested a copy I have been blocked from calling customer service. Alway documenting same info that goes no where. Always grappling to blame the warmer or my sense of smell never holding any accountability. Clearly customers are not valued. They speak of a quality team which I question its existance. Was emailed a “review” I question its authenticity. Think it was typed by the person who sent me the email. Date below is of most recent email. This has been ongoing for two years with the 877 customer service number. Customer service more like poorly trained phone operators.

Hands down the most unprofessional and inconsiderate people ever! I placed an order online and did “pick up in store”. It gave me an estimated time of 2 hours. I showed up 4 hours later to see where they were at with it since I didn’t receive a “ready for pickup” email. The store was extremely slow and I asked the girl working there about the order. She said “oh we don’t have that order in our system”. I showed her my email and she saw that it was the correct store and all the other info. The order number was right there as well. Both her and her manager decided to tell me that they can’t do anything since it’s not in their system yet…you have the order number right there along with all the details and you’re telling me you can’t do s*** about it? Yea needless to say I was not very happy! They proceeded to tell me how “their” system is different from the “online” system..you’re still Yankee Candle and it’s your responsibility to fulfill online orders which you failed to do. Never going back to this location again! Sorry Yankee, you need to pay attention to who you hire.