Yampu ToursSince 1998, Yampu Tours has been creating seamless, personalized travel experiences for discerning travelers worldwide. With a 5-star Trustpilot rating and 10 World Travel Awards, we are a trusted leader in custom luxury travel. We craft private journeys across 90+ countries on all seven continents, ensuring every itinerary is tailored to your unique interests and travel style. Our clients' testimonials reflect our commitment to exceptional service, authentic experiences, and unforgettable adventures. Discover why travelers have trusted Yampu Tours for nearly three decades.
Yampu Tours (yampu.com) has 317 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Jeffrey P.
Yampu delivered just as promised and more. Every aspect of my trip was better than I could have imagined.
Response from Yampu ToursApr 26, 2018
Thank you for the kind review, Jeffrey! Maggie thoroughly enjoyed helping you plan your trip. She and the rest of the team look forward to traveling with you again soon!
Larry B.
unbelievable!!! Every person associated with our trip was definitely a 10+
Response from Yampu ToursApr 25, 2018
Many thanks, Larry! Maggie was very excited to see your kind review. We all look forward to traveling with you again in the future!
Brett
Amazing Planning! Guides were top notch. I can't say enough good things about Vietnam and Yamou tours. Thank you!
Response from Yampu ToursApr 25, 2018
Thanks so much for the kind words, Brett!
Eric M.
We used Yampu last Christmas (2017) for a 2 week trip in Argentina. From the very first email to the follow up after our trip, everything was perfect with Yampu. The hotel selection was matching our needs, the transfers between locations and airports all went very smoothly, the overall trip plan was a good balance of sightseeing, discovery and personal time. The guides were all so friendly and knowledgeable. This was a A+ experience. Our main point of contact in the USA was Christine Cronin. She did an amazing job for us. We like their services so much that we are now planning another trip with Yampu.
Response from Yampu ToursApr 19, 2018
We take pride in our company policy to take care of our travelers, before, during, and after their travels and are thrilled to hear that you enjoyed your trip thoroughly, Eric! Our Travel Consultants, including Christine, all know the perfect balance of activities to keep our travelers entertained and relaxed to experience their destination in full without any of that extra stress that tends to come with self-planned travel. Christine and the rest of the team all look forward to organizing your next trip with us!
Donald O.
Christine was efficient, friendly, knowledgeable and pleasant. What more could one want went seeking help in planning a vacation. We enjoyed every minute of our trip!
Response from Yampu ToursApr 19, 2018
Although Christine is one of Yampu's newest team members, she is a seasoned traveler and trip planner and knows how to create an experiential trip to go without a hitch!
Joan
As a senior solo traveler detailed planning was needed for two months in Belize this winter...It took many weeks of co-operative planning with considerations of preferences and options as well as special needs. The trip exceeded my expectations and gave me a feeling of freedom and emersion in a culture proud of their heritage and natural beauty in spite of limited materialism. I got to snorkel and had one of the best birding experience in my many years of travel. Hats off to Yampu.... Joan Novell
Response from Yampu ToursApr 19, 2018
We are so happy to hear that you were able to experience Belize thoroughly, Joan! Maggie and the rest of our consultants all pay great attention to detail and want to make sure everyone is able to experience the world without any worries, headaches or discomfort that comes with self-planned travel. Maggie looks forward to assisting with your next trip! Perhaps some shark cage diving in South Africa? 😉
Joe
Reflecting back on the trip, we did see a lot and experienced life in Vietnam and Cambodia. I would say that the Yampu agents communication was only fair to poor. We had requested 4 or 5 Star hotels. We did not get the standard we requested (according to our Yampu agent, due to budget) even though no budget was ever discussed. Feeling a bit ripped off on the cost. Advice to all, don't trust what you hear, look up on Trip advisor for cost before you make a decision to purchase. We could have gotten them for $80 - $150 online ourselves - Vietnam and Cambodia is a very inexpensive place to stay! Cancelled fight and Visa issues were of major concern. Others on the trip with a different travel itinerary and different company were rebooked and were instructed correctly on the Visa issue. We paid twice and out of pocket cash - no credit cards taken by airline agent or Visa agent. Indochina associates to Yampu in Cambodia weren't reliable and no follow thru as an escort - we were left at the airport to deal with an Airline Agent on our own - btw, we don't speak the language. We paid for a private tours and driver for this trip. Vietnam was much better than Cambodia. This 2 stars rating of Poor is accurate due to the inadequate experience with a lot of friction.
Response from Yampu ToursMay 22, 2018
Mr. Ballmer and the Founder of the company communicated directly, this is a copy of that email; a check was sent to Mr. Ballmer. Dear Joe, I am not sure what to say except that I am very saddened by the ultimate outcome of your trip. We did receive the evaluation forms from our local offices that showed you were happy at one point of your trip. I am also very sorry that Stephanie did not get back to you, as I mentioned I was in Mexico until last week and just got back and we were scheduled to review your case. I would like to address each issue individually: 1. Cancellation of the flight. Airlines change flights which is out of our control. It is our company policy to rebook clients in a timely manner and inconvenience them as little as possible. I was advised that our team was there during the entire time to assist you. Your account of this day is different, and we will continue to investigate why. However, you do not need to wait for us to do our investigation we would like to reimburse you now for what you paid $110 out of pocket for the new flight. 2. E-visa: Our confirmation and dossier explained that the e-visa would not work for the river crossing. However, we feel this may have not been clear enough, so we would like to reimburse you the amount of $ 74 for the 2 e-visas. 3. Disappointment with the last transfer in Siem Reap: our team here should have taken you to the airport and helped you with the check in. You were not happy with this service, so we would like to refund you $ 45 for this transfer 4. Issue with the hotels. For this, we take full responsibility, Joe. I have taken the time to go through your emails and you are right there was no mention of budget. It seems like Stephanie originally presented a proposal that included the Belmond however when we presented the new proposal with the cruises that were actually available and extra nights (you needed 2 extra nights in Siem Reap), we tried to keep the price at a similar price you had received and changed the hotel to the Victoria. Note that we did not charge you for the Belmond, but you are right this should have been brought up to you and it was not. For this mishap, I would like to reimburse you the amount of $ 610 which is the difference between the Belmond and Victoria (4 nights). Keep in mind you did not pay the $610 but are trying to make this right so you don’t have a bad memory of your trip. 5. Additionally, when we heard that you were not happy with the long-haul flights with Vietnam Airlines since they could not assign seats, Yampu reissued your flights on Singapore Airlines and we paid all the penalties to reissue your flights. Again, this is something we did to make sure your trip went off on a good start 😊. The total refund for the mishaps would be $839. Joe, I know we cannot bring this vacation back, but I do hope this small token from us would help relive those precious memories. Please let me know if you accept and if you feel this would be satisfactory and if so, I will go ahead and request for our accounting department to process the refund.
David P.
Great experience working with Karolina and the Yampu Tours team for my family's three week trip to Peru, Chile, and Argentina. Seamless connections, very good communication, knowledgeable local guides, and excellent accomodations all added up for a wonderful experience. My wife and I took my older parents and things were scheduled to be interesting enough for everyone to enjoy but not too exhausting that my folks couldn't keep up. The one hiccup we had at a restaurant was addressed very responsibly by Karolina and was very much appreciated. Overall A+ experience and I can't recommend them enough.
Response from Yampu ToursApr 19, 2018
Thank you, David! Karolina is a superstar, especially when it comes to multigenerational family travel. Having children of her own she knows just the right balance of experiences to keep everyone entertained and happy. We look forward to organizing your next family adventure!
