YaluumReviews of yaluum.com

If fell off my arm and I lost it.

The product is great. I was disappointed in the shipping delays and being able to get a timely response as to what the issue was. Because of the product I will most likely order again in the future in hopes that this was not the norm.

Shining right out the box look beautiful

Updated* oct 2024 The company got back to me and let me know their customer service department was dismantled and they only have one employee handling it right now. So far he has been extremely helpful and responding at a timely matter considering their situation. I was told the shipping speed, even though expedited was paid for, was out of their hands and hired by a 3rd party. They did okay my refund/replacement so that is nice. I have not received a new item or the refunded difference yet so I will again update when this entire deal is complete. Overall this gift us extremely late, and the process/shipping is slow. But, the employee helping me has been helpful and pleasant . _________________ I was a first time buyer from this store. I paid for expedited shipping and did not receive it, USPS Ground was used. When I reached out for a resolution or refund of the extra cost I was not answered. 4 days went by after that email and I sent another email asking for a size exchange or return. It has been an additional 3 days and I have still not heard back. There is a 14 day return/exchange policy so I will give it a few more days for a response before and possibly update my review. At this point the store/website is impossible to communicate with and has no customer service. If a resolution is found i will update with a possible slow customer service instead of no.

There was a simple mistake on my order but they have good customer service. They responded quickly, were polite and helpful, and resolved the issue without any hassle. Mistakes happen, but its how the company handles them that really matters and they handled it very well.

Product and service was seamless!

I Love it! great quality

One of the best bangs for your buck 10/10 would definitely buy again durable quality pieces 🔥