YaluumReviews of yaluum.com

I ordered two pair of earrings from this company in late July 2026. On August 4th, i received shipment of only one pair earrings. I went to the post office in search of the packet to no avail. I was told that the company only sent one pair. I reached out to the company and I was immediately apologized to and told that I would be receiving shipment shortly. Well here it is October 9th, 2026 and I have yet to receive my second pair of earrings or my refund after SEVERAL requests. Customer service just constantly says "we're sorry, but please allow more time to receive your order". Well that was up until I started to get ignored completely 3 weeks ago (September 19th)!!! This is ridiculously poor customer service and horrible business practices. I want my money back immediately! If I could give 0 stars or even negative, I would!!!!!!!

I am extremely disappointed with both the quality of this bracelet and the company’s customer service. My order took over 30 days to arrive, and when I finally received it, the clasp was broken and the bracelet was unusable right out of the package. I contacted customer service immediately, but they refused to exchange it because more than 30 days had passed since the order date—even though I had only been in possession of the bracelet for one week. Their return policy is based on the purchase date rather than the delivery date, which is unreasonable when shipping delays are that long. I wasn’t asking for a refund, only an exchange for a defective item. The company would not make any exception, despite the circumstances. I expected them to stand behind the quality of their products, but instead I was left with a broken bracelet and no resolution. I would not recommend purchasing from this company based on my experience.

This company is a scam!! They reply late, almost once a week (if at all). They never sent my goods. They lied about sending it within a certain timeframe and the item never came even 2 months later!!

Bought a bracelet for a 15 year wedding anniversary present. When it came in I was so excited to give it to my husband and it was such a huge disappointment. Cheaply made, felt like plastic.. sent video and expressed my disappointment. Customer service got back with me and apologized and offered to make things right. I was told they had tried a new distributor and clearly it was wasn’t good. I was told I would receive a new bracelet plus a rope chain for any inconvenience… that was 5 weeks ago and nothing!! Don’t waste your money on this company!!

I placed the order in January 3 and received my order in April! Lack of communication on their end or even updates regarding the order. Unprofessional. Definitely do not recommend this!! Update: they did try to reach out to me offering a bracelet to reconsider my review but I wasn’t interested.

Beware... definitely would not recommend Yaluum. In mid-November 2025, I ordered a bracelet as a Christmas gift. When it didn't arrive by Christmas, I asked for a refund which they flatly refused. After over a dozen emails back and forth over several months promising "it will be shipped next week," it never arrived. I finally filed a fraud complaint with my credit card company and was issued a refund in February 2026.

The bracelet I received isn’t stamped with the s925 100% sterling silver stamp and doesn’t have the clasp that is on videos and pics on Yaluum’s instagram and online store ,this is false advertising at its best ,I had already purchased same bracele in December and it is identical to what you advertised ,the one I received this past week looks and feels better like silver plated metal ,isn’t stamped with s 925 marking ,I want what I paid for ! Very simple !

This was the WORST experience I have ever had trying to return merchandise! After receiving the bracelet, I was unable to put it on because of the clasp. I was not happy with the clasp as it was cheap and not the quality I expected for the price that I paid ($191.00) I contacted the company and requested a refund. After many emails, they finally agreed to give me a refund after the bracelet was returned and inspected. It took weeks and many more emails and excuses before I was given return instructions and a return label! The bracelet was returned and I was told I would be receiving a credit to my credit card. It has been several weeks and again, after many emails and promises of the refund, I finally gave up and reported the problem to my credit card provider. The customer service people will give you the "run around" I never received so many emails! And in the end, they do not keep their promises!