XtremaReviews of xtrema.com

Xtrema offers a 30 day return policy. Sounds good. Right? Well when the enamel cookware doesn't perform as described and you want to return it, you get the details of their return policy. It can only be returned if not used. You pay an expensive postage rate that is about 1/3 of the cost of the product. Then they charge an additional $20 for restocking. Then when they receive the cookware, they will decide if it can be returned. THIS COMPANY IS A SCAM. Mark and avoid!!

Received damaged product, zero communication from company despite several emails. Do not trust this company with your money

First thing- IT IS MADE IN CHINA!!! I bought the 9" signature Skillet November 2024 ... December 2025 we discovered a crack on the bottom that went all the way through. It was not noticeable until the pan was slowly heating up - and we discovered liquid running onto stove top. We followed all the care instructions for product ... and yet when emailing customer service for their 10 year warranty - we got the "replacement guarantee" (THEY AUTOMATICALLY ASSUME YOU DID THE DAMAGE)!!! **So beware on their warranty - they don't really stand behind it, and assume any problems - you caused. So shipping is the customer's responsibility...and 1st item they'll replace - and when it fails again in a year or so - you pay 20% of the current cost of product....

They refuse to honor their 30 day trial period for refund as I used the cookware. How else am I supposed to try it?

So here's my experience, draw your own conclusions... I recently purchased a ceramic pan from xtrema based on the promise on their website of quality etc. Product arrived BUT, it is quite obvious that a flaw on the handle has been over painted/touched in by some "artisan" post production, and that's their idea of quality control. I emailed support with photographs. Absolute radio silence. Needless to say I won't be purchasing again from their range.

After less than 10 months, my pan broke apart while I was cooking sautéed spinach. It had been treated well and never been in the dishwasher. Unfortunately, Xtrema is just cheap "Made in China" junk masquerading as a premium" product. Stay well clear of this scam!

They won't take back their sticky pot, even well before the 30-day return period.

I bought a pan from Xtrema and it got a crack by itself after 3 years. It wasn't dropped or anything. Even if it was dropped it was ceramic and it was not supposed to break or crack easily. The kitchen counter is only a few feet high. It has a for 10 years warranty. When I contacted the company they said they will replace it if I have the receipt. I sent them the receipt and the pictures and it has been about one year I keep contacted them and they don't reply. It is such a big scheme people. Just be aware of it.