XtremaReviews of xtrema.com

After accepting my order came back and demanded more money, siting technical issues. Cancelled my order before I could respond

Xtrema talks at length about supporting local artisans and making their pans and cups locally but the 4 cups I ordered were made in China, they looked cheap, felt cheap and were just cheap cups I overpaid for because I bought into how professional their website looks, meaning, I was stupid. The best part is that Amazon and everybody else offer free returns, these guys have a 30 days guarantee but they don't tell you that they only guarantee that they will allow you to return it within 30 days OF YOU HAVEN'T USED IT. In the end, I paid $78 for 4 plain black cups and received $47 back because these greedy Chinese folks charge for $15 for the shipping label and also for something called "processing". The only way to not get screwed out of your money is to choose something else but even then you have to pay for shipping it back. My advice to you is this: avoid them at at all costs. After I purchased the cups my neighbors showed me their 8.5" frying pan that she was throwing away, from what I understand it's just a clever bait-and-switch scheme because they tell you their products are hand-made, locally, by "artisans" and you assume that, at these prices, they obviously mean it's made in the United States but EVERYTHING they sell is stamped out in China and I can bet my bottom dollar that the only "hand" part in the "hand crafted" is when some overworked Asian person puts it into the shipping box. I will never, ever, ever even think of shopping there again. Ever. Not because of the money, heh, it hurts to lose nearly $30 but it's a small price to pay for experience... It's because these, seemingly, high-end, innovative products are just a mirage, they don't exist. Kyocera sells much better stuff for much less, I'll just keep getting it from them.