XTERRA WETSUITSReviews of xterrawetsuits.com

I wish I read this before purchasing? Terrible experience! The most terrible customer service I have seen! Weven after paying for fast shipping I am still without the product days before my race! Also pay attention to their return policy because its missleading! You can exchange but you have to ONCE AGAIN, pay to ship it.

Terrible, terrible, terrible customer service. I wish I would have read these reviews before I purchased the suit. Terrible.

After I had already placed an order for 2 wetsuits, I read online that Xterra's return policy is a scam: they claim that a flawless wetsuit (something you only try on in your own living room) is damaged and refuse to give you a refund. Surely enough, when I returned one of the wetsuits (in mint condition and perfectly and neatly packaged, expecting that they might try to scam me too), they came back saying the wetsuit was damaged and would not refund my purchase. They of course never replied to my request to send pictures of the "damaged" wetsuit. And they were not interested in my pictures of the perfectly packaged wetsuit. Finally I got my money back after disputing this fraudulent charge with my credit card company. Avoid these scammers at all costs. Do not reward this kind of behavior.

Loved it! amazing experience. Sara from Xterra was a total star, thanks! She helped me with all my inquiries, plus, gave me a prompt response to my emails, and even guided me on how to ship my wetsuit from USA to Spain (Barcelona). I received my brand new wetsuit today and it looks AMAZING! Can't wait to jump in the sea this weekend :) Now, I'm following the 1st time use instructions, and then lets see how long it last, and so on, but by now it looks and feels like it's gonna last forever! Not giving 5 stars, as 2 weeks ago when buying it, I was not given the option to ship directly to the EU and last week I received an email "Now we ship to EU", lol. Thanks again

I do not know how these people got my email address, but they have been spamming me for years. Their unsubscribe links do not work, and they have ignored my messages to customer service about it (I have contacted them several times to be removed from their marketing emails which come from their domain). Unethical company.

Terrible experience. Customer service is non existent. Phone lines are automated and say to email them. Was told to order a new wetsuit and to ship an old one back for refund but refund wouldn’t be allowed upon reading the fine print. Requested cancelation four days prior to them shipping after learning this and they ignored my attempts to contact them. Stuck with two suits now. I have a ten year old Ironman wetsuit that’s in better shape than the Xterra suit. The price is appealing but I urge you to reconsider and get another brand. Not worth 50 bucks in my opinion.

probably the worst customer service ever. No one to talk too and they don't return emails. I returned two wetsuits one still in the package. They do not have a system that tracks or responds to your emails. It's been over 6 weeks and I'm forced to deal with Paypal in trying to get a refund.

I returned a pair of $97 Lava shorts, in brand new condition, unworn and with the tags still on the shorts. I never wore them even once. I followed XTERRA’s instructions for shipping the shorts back, and paid for shipping myself. I even filled out the form that was required by XTERRA. Nevertheless, XTERRA refused to refund my money. I spent several hours going back-and-forth with them in emails and even disputed the charge with my credit card company. At first, the customer service rep denied that they ever received the shorts. I then searched for and produced the UPS shipping label to prove to them that they had received the shorts. EXTERRA then refused to provide a refund or to return the shorts to me. So essentially XTERRA got a windfall. It kept the shorts that I sent back in brand new condition - which means that it can resell them as new - and it also kept my money.