XTERRA WETSUITSReviews of xterrawetsuits.com

It took them 20 days to start the process of sending my product. I still haven’t received it, but at least I can now see the delivery company has finally gotten the package. They have been impossible to get a hold of, and they have only replied to one of my 5 different emails to them. Their reply was completely useless, and didn’t provide any information at all. Edit: I have now received my wetsuit. The wetsuit is fine, but because the customer service is the worst I have ever experienced, I’m maintaining my 1 star review.

1. Shipping costs $30 2. For returns, they don’t provide a return label, only a return slip. 3. I returned a wetsuit (had ordered 2 sizes) with tracking and they never refunded me and they ignored all my emails showing that the wetsuit had arrived at their returns department. I had to dispute the charge with my credit card company. 4. Their wetsuits are terrible compared to blueseventy. Super stiff and uncomfortable to swim in.

Company sent the wrong size and when i emailed them they were quick to respond telling me to buy the right size to get it in time for the triathlon and then return the other one for a refund. I did what they said and followed the tracking to where they recieved the wetsuit. I waited ten days before i contacted them about a refund and they have yet to respond to any emails. I have called and you can only get a voicemail telling you to email the company. I have now emailed them 4 times and get no response. Have been super patient and polite but 174.00 is a lot of money for not being able to speak to someone. I know refunds take time but 20 days is a bit excessive especially not being able to comunicate with somone. I would not recommend ever using this company

Xterra wetsuits are high quality but their size guide is incomplete and their customer service is poor. I ordered a medium sleeveless wetsuit on Black Friday as a Christmas present for myself. When I tried it on it was too tight, so much so that I could not breath. I contacted customer support and they acknowledged that a person with a long torso and short legs should order a large even though this was not mentioned in their size guide. I paid $ 20 shipping to return it in January and they did not even acknowledge the return for over a month. After several unanswered queries to customer support, I contacted the CEO on LinkedIn and only then did they acknowledge my return but they said it was too late to exchange and I could have a $ 50 credit or pay $ 15 to ship the one that doesn’t fit back to me. I decided for the latter in the hopes that I can sell the tight wetsuit for more than $ 50. That original wetsuit arrived at my house in March. A 3 month saga. I have not experienced such poor customer service before. Anyone want a medium-small sleeveless wetsuit?

Do not order a wetsuit from this company, you will not be refunded if it doesn’t fit. You can send it back according to their policy but they will not refund or return an email to request where your refund is. There is a phone number but it only tells you to send them an email. Terrible business

I bought this wetsuit for my wife for Christmas and we selected the small size(one size larger than the recommended size chart and also one size larger than one other xterra full wetsuit that fit properly on her.) Unfortunately we believe the vivid wetsuit was incorrectly labeled because it was too tight, even though it was one size larger. To return the item that is incorrectly labeled/sized, we have to pay shipping fees for their mistake(50% of the price of the item.) We wont be buying directly as the return is so costly for their mistake. A ruined christmas gift for my wife......

No returns. Deceptive marketing. Sh** wetsuits.

2nd wetsuit purchase. Coming apart at the seams after 2 wears. Completely ignoring all emails and contact to customer service channels. Avoid.