X SuitReviews of xsuit.com

UPDATED REVIEW (05/04/20): We ordered the masks on 04/15/20 and we finally got them this afternoon around 2:00 pm on 05/04/20. It was NOT an easy transaction filled with tons of automated messages then finally getting someone to reply. Frankly, it was a less than transparent purchasing experience that left VERY LITTLE to be desired. Not until we threatened to demand our money back or possible legal action did they give us a closer date estimate. Overall, the packaging was nice, good effort. Cleanly and securely packaged. However, please review our prior review below; we ordered a market comparable mask and got it sooner and frankly the only real noticeable difference was build quality and fitment. The fitment of our market comparable was far generous and relaxing. It fits nicely and securely. The product we received from X Suit, although decent in comfort DOES NOT fit all. It has an extremely flimsy design which beckons the question: for something clearly MADE IN CHINA why did it take so long and WHY does it cost so much. As a company that handles the business we do, THIS IS THE FIRST AND LAST with X Suit. ORIGINAL REVIEW: Ordered a product that we are still waiting for. In the interim, a comparable product that we ordered at the same time to their "XMask" has already arrived which is making us wonder why it's taking so long. We ordered from both companies, at the same time, to do a comparable given that they are at the same price point for masks and filters to provide to our employees. But so far, they were late at responding to e-mails and as of right this moment, they are late by 9 days. Keep in mind, they wrote extra 7-9 days, not specifying that if it is business days or not. Should they not provide us with a product by Tuesday of next week, we will forward the claim to our in house legal team to pursue and demand a formal refund if not threaten a lawsuit for immediate debit of our credit card account without in so much as any realistic timetable for shipment. So far, this is not a good purchase experience and frankly, if I were running my business like these people, I'd be very worried.

Ordered their masks 11 days ago(April 11th). Was stated 3 to 5 day shipping which I paid extra for. First responder for covid in nursing homes, doctors offices and hospitals. Sent a email 4 days ago on April the 18th about eta on order. No response from support. Maybe I'll get them after I've sterilized each of my 5 n95's til they've degraded to non-effective? Maybe I'll get them after I've contacted sars-cov? Who knows? Point being, you can't trust this company for essential items after you've paid a heavy premium for expedited shipping.

Xsuit is a complete scam! DO NOT BUY ANYTHING FROM HERE! I have over dozens of friends who ordered over hundreds of dollars worth of PPE equipment and NONE SENT! No response through emails, comments/DM’s on Instagram, and the phone number isn’t real. This company is a complete sham. They are prone to deleting anything negative about their business and there are hundreds of people all online and FB complaining. All have the same story about their orders. Report these ppl to the BBB, Police, and Federal Government for their atrocious acts. They are using the pandemic to garner quick money. They have no accountability nor do they plan to help. All their positive reviews below are BS! You don’t see Anyone’s names/faces in this business. No location, no store, just a bunch of clowns behind a computer ripping people off with pre-orders. Probably hoping to make as much money as possible before any economic trouble. How about you guys give back money to the people you ripped off. The families you pulled food off their table to feed yourselves!! There is a special place in this world for you guys and regardless your actions will land you in prison. BTW, these people also have a Amazon store under this name -> LT_SPORTS

They have lied about shipping times, and provide no true answers when asked about arrival time of masks. What was supposed to ship in 3 to 5 business days, has not shipped in 12.

Trash they will scam you steal your money the number will have you been n hold for hours don’t trust this site!

I ordered over a week ago. They have no way for you to contact them and they refuse to reply to any Social media messages. I noticed that they erase any bad comments about them and put fake ones in their place. I paid over $100 for serval mask and I now regret it. AMEX is charging it back to my card as fraud, thank God! Stay away please don’t get scammed like me and serval of my friends.

UPDATE in response to your reply. Your reply is just a boilerplate response. I have no faith that you are sincere. You state: "Please do not hesitate to contact us directly in the future". Really??? I emailed you directly 3 TIMES with absolutely no response. I get better responses from you automated email reply than with you. --- They will steal from you plain and simple. Their website states that they have masks and filters in stock, and that they typically ship the next day. They charged my credit card and 5 days later, still no shipping confirmation. I emailed them asking for status, but no response. They are just taking advantage of people during this pandemic.

UPDATED UPDATE: They still haven’t shipped my order. It’s been almost four weeks at this point. While I’m still getting junk mail from them almost every day about masks being in stock, I get not email updates regarding my order. So I’m calling about once or twice a week and they keep telling me my masks will go out shortly. This is ridiculous and starts looking like a serious scam operation. — UPDATE: Since I haven't heard from them I called and immediately got a very nice man on the phone who told me that it takes them 5-7 workdays to ship right now. Apparently they are having problems with my email address (which works fine with everybody else). If I don't get a shipping confirmation by Tuesday, I'll call again. -- They are producing face masks now, so I ordered some, plus filters, on Monday (now it's Thursday afternoon). Paid with Apple Pay, money is already gone from my credit card. They say they usually ship the next business day, but I never got an order confirmation email or a shipping notification - only more promotional emails saying that they had masks still in stock. This morning I emailed them about it (they say they answer emails within a few hours), but haven't heard from them. It's totally fine for fulfillment to take longer in these crazy times, but preying on people's vulnerability and need for masks by not disclosing those shortcomings while still taking their money is pretty low.