X SuitReviews of xsuit.com

Same problem everyone else is having. Said 5 to 7 shipping days, nothing about how long it would take to ship. If you dig deep into their FAQ it does say that it may take 7 to 9 days to ship. After trying to cancel they offered $15 off the price, so pretty much free shipping. I said yes, if it gets sent right away. That was on the 19th. Now USPS tracking says May 5. So almost exactly a month after initially ordered. If they were up front about shipping times it would be fine, but the only shipping time upon ordering said 5 to 7 days.

Im having same issue as everyone else they have the worst customer services also i ordered like 2 weeks ago finally shipped out the 28th it’s pathetic!!! What a joke of a company... i ordered 200 dollars worth of masks too and picked 5-7 day shipping you would think they would compensate you.... nope haha its a complete joke of a company...

Ordered mask on 4/12/2020 - Estimated delivery (not shipping) 5-7 days. May be as long as 9 days due to pandemic. After a full business week and not hearing anything, I reach out to customer service via email on 4/17/2020. Received an automated email response claiming they would get back to me "as soon as possible". Six days later, apparently as soon as possible hadn't happened yet. 4/23/2020 I called the customer service phone number on the website. I was on hold for more than 30 minutes. I hung up and sent another email pointing out that I had not received any response to my last email. Another auto generated email response. I called again and this time spoke to a very polite woman who said that the status of the order magically changed to shipped. I then received an email stating the same. Upon tracking the order through the link on the xsuit website, it showed as item ready for pickup.Ten shortly thereafter the status changed to "Arrived Shipping Partner Facility, USPS Awaiting Item". And there it sat. Six days and multiple phone calls later, the "shipping partner" decided to finally send my item to the USPS on 4/28/2020. 4/29/2020 my item arrived at USPS in LA and is apparently "in transit to the destination". So I still have no idea when / if I will ever receive my mask but here we are 18 calendar days and 14 business days later and I'm still hanging in the wind. Horrific customer service. Totally awful shipping. Would never recommend this company to anyone. Hopefully I get my mask by Monday or I will have to call my credit card company and get my money back.

I am having the same issue after ordering mys masks going on two weeks now and have not heard or seen any shipment updates from them. Called the phone number on their website and all yo will hear is some silly music. I am begining to think that these folks are scammers after spending $100+ for the masks. Buyer beware something is not right with these folks. I will continue to update weekly

Scam !!!! ordered masks, did research found on the GQ’s online article on where to buy masks. while looking up companies information showing an address in Florida which was what I read on website. Masks were marked as “in stock” and 5-7 business days to ship. Still haven’t received and they won’t answer emails . Also it shows up as a x Hong Kong on my credit card receipt so the made in the USA thing is a lie as well. Scam DONT ORDER FROM X SUIT / X Masks

Ordered over $300 USD worth of masks and filters from them on April 14th (13 days ago now) and have yet to receive any shipping information. I will proceed to file a claim with my credit card company as it seems they are running a scam on hundreds of people right now. I advise anyone else who has ordered masks from them to do the same.

**Update** Welp! After all was said done they notified me that the Mask I ordered ( xMaskpro) was currently out of stock. They offered me a r20$ refund and the option to choose another color of the pro mask. To which I replied , “ No way Jose, I’m not tripping over the same stone twice!” I informed them that I would be requesting a charge back due to fraudulent activity. That same day they sent me an email refunding my money in full. I’m gonna give it a few days, if not in my account this week I’ll be calling my bank. So buyers beware!! Only masks they seem to have in stock are the same ones you can get for cheaper at many sites. Don’t fall for their emails even if they do respond. In the end the result will be the same!! Ask for a refund ASAP!! *Update* may 2nd Yeah , seems like that’s the strategy. Keep you waiting, giving false information. I ordered 15th of April, and albeit they do reply my messages and IG dm’s, its just “ sorry for the delay, blah blah blah, next 2 days you should receive blah blah blah. “ Monday morning I’m having charges reversed. I have yet to see anybody on IG with a Xsuit xmask pro. Which leads me to believe that they were either selling online before having the product in stock. Or they are just scamming. Some of you did receive the other masks that you can order from the US and get in days as opposed to a month. I ordered one of their pro masks on the 16th of April, sent a few emails to their customer service email after wondering why I hadn’t received a shipping confirmation 8 days later. They did respond the next day, there was a delay due to the volume of orders. I also sent them a DM via their Instagram account where they also responded within minutes. Today they said that my order was packed and that I should receive a shipping confirmation Monday or Tuesday. Let’s see, my fingers are crossed.

I ordered almost $300 worth of masks on April 14th. I still have not received them. The website says 5-7 days. I tried to contact them to see where my masks were and had no luck.