X SuitReviews of xsuit.com

Chinese company claiming to be American does not have anything in stock and will not mail out in any sort of reasonable timeframe. Receipt says Hong Kong. Masks are made in China. When you call them out on all of these points and report it at fraud to your credit card company, they start offering money off, but try to extort you into making a return for a product they have not mailed. Save yourself the hassle and avoid these crooks and their scams.

I ordered a mask from xsuit, tried to cancel the order before it shipped and they refused. I eventually received it weeks later and it was damaged and unusable, but they refused to accept a return and have not given a reason why or responded to any email communication. Stay away from this company.

Placed an order in April and now mid way through May no masks. Have received several emails from xSuit stating when the order will ship and to date no luck ... ********as an update the masks showed up two days ago on 5/19. Far from the service I expected but thankful we have the masks

Before ordering from this company, I read several reviews on this company and their masks. All of the reviews that I read stated that their masks were manufactured in house at their facility in Florida! I have since learned that this is not the case. This company is basically just a Chinese product reseller! From what I can tell, they don't even stockpile any of their products onsite to fill their orders. The email that I recieved from them, said that I could track my order once it entered the country. That was the first indication that I recieved that I wasn't buying American made products! That is a very dishonest way of doing buisness! If I wanted to purchase cheaply made Chinese masks, I could have purchased them for a lot less elsewhere!!!

Order Masks on May 3. Have received no communication from the company. No email verification of the order. The company has a Florida address but charges are from Hong Kong. Having my Credit Card company dispute the charges.

Ordered my mask at the beginning of April, Item never shipped, requested a refund and got a confirmation number for my refund.......still haven't gotten it. Do NOT trust this company

I will sadly have to join in on the list of negative experiences, this company is providing to customers. I have ordered a Mesh Ear-loop (Black) mask and 10 x xMask Filter Refill on the 29/04 at 23:19. Yesterday on 08/05, I wrote an e-mail questioning their customer services, why 1,5 week had passed, without me hearing anything, nor am I being sent a shipping notification. Today i've received an e-mail back from an xSuit employee, who's not interested in writing his/her name on the response - saying that they are busy, and that they first expect to ship the xMask on the 14th or the 15th of May (no clear cut answer). This results in me having waited 2,5 week for an xSuit employee to hand the product off to their courier company, and in the end, waiting a total of 3,5 weeks (including shipping time) for the product to be received in destination country. This has been completely and utterly unacceptable service. With taking almost a month to deliver a product, then theres essentially nomore need for the mask as the pandemic would be over by that time. There was no information from xSuit that they expect the delivery to take almost a month, and only utter carelessness when contacting their "Support". Nor is any compensation being mentioned, an intention of seeing if the product could be shipped earlier, or any care in the world shown for their utter lack of professionalism and being able to carry out what they are supposed to do - deliver the products that they are being paid for.

I had the same issues as most people here. Here are the take aways. 1. The masks come from China and are made by a third party. 2. X Suit is just a middleman for cheap overseas products and just slap their label on things. 3. The mask is cheaply made ( I got the mesh one) and does NOT provide a good secure fit. I put mine on and began moving my head around and talking to test the fit and it slipped down my face. If you stay perfectly still and don't talk it fits fine. 4. Bottom line, stay away.