X SuitReviews of xsuit.com

Ordered a mask over 40 days ago, have not received anything!

When I finally received mask, it was in a clear plastic bag with Chinese instructions. The mask has a horrible chemical smell. Looking online, xsuit just seems to be reselling a generic mask, with a hefty markup. The mask has such a strong chemical smell, even after 9 days of "airing out", it is unusable.

Do not buy a mask from Xsuit.com. They promise a delivery time frame that shifts. They can not provide a tracking number. When mine became lost they said they would run a trace and if it was lost they would provide a refund. It's lost and now they claim it is my responsibility to file a claim with USPS and not theirs. When I originally spoke with them I was told this would ship FedEx. Now it is USPS. I would advise anyone to reconsider doing business with these people.

I have to add on to this list of people that are not happy with the advertising practices of this group, horrible logistics and not providing on-time performance. My masks that I ordered are late and you would think for the price I would get them when promised but a classic marketing bait and switch. One would think you would get a refund or discount for the trouble but its sad it has not been offered or hinted at. They just accept that they can do what they want since they have my money. These are false advertising claims and are illegal. DONT SAY YOU ARE SHIPPING VIA FEDEX IN 5-7 DAYS AND THEN NOT DO IT. I need these products now and its a shame its not here. Was going to buy more from them but cannot see doing so unless they provide massive value. As a start-up, they NEED to know this.

I ordered my xMask in April (12th) the xMask Pro / Metallic and a xMask Women Mesh. on May 14th the come back and tell me the Metallic mask is out of stock and to please pick from a list below... considering all the masks available were not remotely what I was looking for I pick the second/third best a Blue and or White xMask Pro... They reached out to me on the 16 thanking me for confirming the new order and they would be reaching out to me with a tracking number... Today Frank reached out to me to tell me the Blue is also out and to pick from what is left over and giving me a 15% discount on my next order you already offered that the first time you screwed up... Clearly you do not care about your customers and don't even know what is in your inventory

I’ve had the same bad experience as many others here. Xsuit does not ship when they say nor do they use the fast shipping method they say they use. Don’t waste your time with this company. Update after response from Xsuite. I completely understand delays due to the virus. This order is for a face mask and filters due to the pandemic. I paid $25 for FedEx 5 to 7 day shipping as stated on the order but the order was shipped USPS. Your customer service stated orders would ship in about a week. The order was placed on 5/5 today is 5/21 and my order is still in CA. Amazon has the same mask and filters for less than half the price. As I see it you overcharged me for the product and the shipping taking advantage of the pandemic and price gouging.

I pretty much just have the same thing to say as everyone else here. It’s now been 19 days since I placed my order and I haven’t even gotten a shipping email like it seems like got (even though it was a lie). I saw someone below say we need to understand they’re a startup, but come on! Etsy has nothing but small businesses and I’ve never had to wait this long for their products. I even got an order from Lithuania before this company was even able to ship out their product! If you’re going to say between 7-9 days to ship, then do it. I’ve sent them an email asking for a refund, so we’ll see how they try to scam me out of that. I’ll file with the BBB if they give me pushback, and might contact my lawyer or dispute the charges with my credit card company. Moral of the story is to always look at reviews of the company first.

I ordered 2 masks and 20 filters on 04/16/20 for $118. I received a notification on 04/28/20 stating that the shipment was on its way from Industry City, CA. On 5/4/20, I received a notification stating that the package had been delivered. Upon returning home, I found the package to be an empty black plastic envelope with a green label attached stating 'Attention Customer - Received without Contents'. I immediately sent an email to xSuit 'support' who responded within 24 hours stating that they would follow up with the matter and would receive a prompt response. Only after repeated emails following up, including threats of taking the matter to the Attorney General of California (which I did twice now), did they respond by email. Their email stated that I received my merchandise on 5/4/20, which again was not true. I responded back to them with the evidence again, after which I received a phone call from someone named Adrianna from a New York phone number. She stated that in order to proceed further, she would need evidence that a claim had been filed with USPS. I went through the steps to file a claim with USPS only to be informed that, because xSuit had not insured the package, the tracking number was not eligible for a claim to be filed. The fact is xSuit knows all of this. They know how to 'look professional' and persuade thousands of consumers to purchase a product that they do not intend to deliver. Meanwhile, when consumers call them out, they 'hide' behind pointing their fingers at both the consumer and USPS. Overall, the general picture of this organization called 'xSuit' is that they are an organized group of people committing fraud en-masse against the US consumer. They know there is a massive demand for facial coverings, particular decent looking and functioning facial coverings / masks. They also have done their homework on how to market to consumers. I have already been informed that California, for one, is following up and investigating this company. For anyone who has dealt with this company, please notify your state attorney general and news agencies, both public and local. This company needs to be exposed. They are defrauding US consumers of millions, perhaps billions, of dollars through mass marketing fraudulently.