X SuitReviews of xsuit.com

UPDATE 5/12: Well, I contacted their chat-bot and she (it?) offered me a partial refund/discount for the inconvenience. She was unable to confirm where my shipment actually was but DID confirm that products are sent from China via Jet-E-Commerce to California, and then distributed via USPS or other carriers. And lo and behold... on my porch today were masks and filters. No tracking updates for 9 days and suddenly USPS has them out for delivery. The masks are as advertised and are built with an acceptable quality level, but are a tad overpriced. But I get it... it's a pandemic, and they are in a position to raise prices and profit from that. Overall, I would not do business with this company in the future. Their website is still advertising these products as "in stock" and "shipping in 5-7 business days". You can order from them and you'll eventually get masks, but no time soon. ORIGINAL POST 5/11: Xsuit claims to have masks in stock, shipping via DHL in 5-7 business days. There is a US-based address and phone number on their website. Everything about this advertising is false. They do not have masks in stock, they are not sent via DHL, and they are certainly not originating from the US. They use Jet-E-Commerce Logistics to mask the origin (presumably China) and shipping date. Today marks 3 weeks since my order and I still have no idea where my products are... probably still on a boat somewhere in the Pacific Ocean. April 20: Place order for masks (immediately charged my card) April 28: Xsuit claims to have shipped my order. Provides USPS tracking number but USPS doesn't have anything yet. May 3: "Departed shipping partner facility" ... supposedly in California, but USPS still doesn't have it, so who knows. May 11 (today) - no updates I've sent emails to their support line but no response. Their chat-bot just echoes the lies on their website. If I ever get products, I will update my review, but for now I can just assume these folks are capitalizing on the pandemic through grossly dishonest business practices. Avoid this company.

3rd update: mask were finally delivered...took 15 business days for them to arrive. Great product but crappy logistics Update: tracking shows that a USPS facility about 20 miles from where I live received. Hoping it gets delivered tomorrow. For that, I will update my “recent experience” Placed an order for 2 mask and 10 filters back on April 19th. I understand that everyone is behind on shipping with the pandemic going on (Crate and barrel, Best Buy, Spy Optic glasses all were delayed) which is why I was patient. April 29th I finally received tracking. Now May 6th and USPS has still not received the package. I reached out to customer service and asked for an update on my package and demanded a reply by end of day today. Received a response within 8 minutes apologizing and claiming that Jet E Commerce will be delivering my mask to USPS in 2-3 business days. I hope this is true...I’ll keep everyone posted

I received the masks and they are as described, although they don't seem to be made by XSuit themselves, because the only paper included with each mask is written in Chinese. I'm giving them a break considering there's a pandemic going on, but shipping wasn't initiated for two weeks, and then it had no status until two weeks later, today, when it finally arrived. --Edit (5/12) I used a mask from my order for a few outdoor locations, and can - and I think, pretty small, too. I have since stopped wearing my mask, and they didn't work out for my friends either. It's unfortunate for their business, but I think they need to stop selling these masks immediately, and if they continue to import masks, the type of mask needs to be inspected for quality before resale.

Ordered masks 10 days ago, won't reply to queries. No idea when it will ship. Suspecting this is a scam. *sigh* Update Day 23. Just received masks today. Added 2 stars because product is as described. 3 stars total for horrible customer service. I suspect it might have taken longer had I not disputed through paypal.

I haven't heard from you regarding the solution to the discount not applied, my card was charged already. there is an email regarding this issue. The website fails in many aspects, measurement tool, billing process, chat... // UPDATE : After this review your team contacted me and now I have my suit and my refund in my card. Thank you!

Still waiting for RMA approval is not a very positive experience.

--- Latest update (April 2020) --- A new customer agent at Xsuit reached out to me by phone. He apologized for the previous bad customer service and did an actual real commercial gesture by offering 40% on a future purchase. It doesn't remove the bad experience, but at least, it shows Xsuit is looking at changing how they approach customer service and I'm ready to give the company a last try. I reflected the score as well (from 1 to 3). --- Original post --- - Xsuit failed to honor the first order due to stock problems. - Xsuit then failed to honor a first alternative order because they lost the package - Xsuit then failed to honor a second alternative order by shipping the wrong clothes and also increase by surprise the total cost by 37% - Xsuit then failed to honor a third alternative order due to stock issue I'm still discussing with them to this day to see what would be an acceptable commercial gesture for all the time wasted and get a full refund. --- Updated post in reaction to the reply (Jan 2020) --- I wish the narrative presented by Xsuit support was true. - I wish I had my order « upgraded » to V2 like it was mentioned. The reality is in order to get the right size, I had to choose a jacket than I don’t want. This is a compromise, not an improvement. Would take any right color right size V1 suit anytime. - I wish it was only a shipment delay. It’s not. It’s a failure to honour multiple subsequent orders. - I wish it was only a Black Friday sales stock issue. It was not. It was multiple mistakes on Xsuit's part (ex: package lost, wrong order shipped) - I wish the price was 304.30$. Sadly it’s 414$ because of the hidden 36% taxes. - I wish I received in the end any of the suits and XTee I ordered. I did not. - Finally, I wish Xsuit had « obliged my refund request. » I’m still waiting for it. In the end, I get a twisted narrative as an answer and the equivalent of a 16% store credit for the future as a commercial gesture. To give a comparison point, it’s something much smaller than the current promotion I could not benefit from due to all the issues, or even previous founder/backer promotions. It doesn’t even cover the hidden tax fees. In the end, if I order in the future again with the story credits they offer, I would pay more than any precious orders I did with Xsuit, would it be the current one or my previous one as a kickstart backer. I fail to see how Xsuit is trying to keep me as a customer.

the suit 1.0 is too heavy and still wrinkles. The strecthing function is perfect.