X SuitReviews of xsuit.com

its great! happy with it

I had a great experience working with this company. I ordered 2 masks and refills online. I received my order on time during COVID-19 and it was exactly what I needed. The masks were comfortable and much better than another mask I purchased. A couple of days after my order arrived a 2 order of the same items arrived. I contacted Heidy and started the return process. I ended up keeping the masks and I received the price that they were currently being sold and Heidy refunded the shipping charge. It was a pleasant experience and she went above and beyond to make sure I was happy.

Things did get off to a rocky start with my delayed order. We're talking over 3 weeks. However, I can finally say my masks have arrived and they're great! Some of these reviews really scared me. I understand the shipping delay aggravation, but the mask itself is on point. Customer support was quick with responses along the way and actually called me to discuss the problem. Yes, I got an actual phone call! My rep seemed to really care how mad I was. That's why the review is 5 stars. They can be better with keeping up with inventory, but thats pretty hard for most companies these days. You can trust Xmask to deliver a good mask and good support along the way.

Adriana R salvaged my customer service experience. She went above and beyond with multiple phone calls on my behalf after my initial order went horribly awry. As a commercial truck driver I am out here making sure stuff gets where it needs to go. Most shippers and receivers will not let me use their bathrooms to wash my hands and sanitation without damaging paperwork etc is a constant battle. Getting masks (let alone reusable ones) to protect myself while transporting goods has been extremely difficult. My initial order on 4/18 made it thru customs on 4/28 and my request for a replacement order on 5/20 was lost. Adriana R was able to find my request and convince management to let her redo my order from items already in the US. I am so grateful.

ZERO STARS: On May 1, 2020 I ordered an xMask mash ear loop black, a 10 pack of xMask refills, and an xMask Pro mask total bost of $179.97 USD. On May 13th i get an email from xSuits support claiming that i "ordered the incorrect filter for your mask" which is rediculous since I ordred one of each type mask the mesh and the pro models and they only had the basic filters available. The Pro filters were not even listed on their website as of that time! So i have back n forth email explaining i need to choose the now available pro filter. I tell them ok give me the pro filter and see online they then had both filters types now for sale thus on May 14, 2020. I ordered a 6 pack of xMask Pro filters since they became available that day as well as another 10 pack of xMask basic filters for a total of $76.93 USD. I get only paypal and xSuit payment confirmations on all the above expenses but no other replies. Now on May 20, 2020, got a new email saying they appologize for delayed response and incovienience with my order but they 'unexpectedly ran out of stock of the xmask Pro/metalic" that orderd back on May 1st! Email says i can chose from one of 4 other absolutley unprofessional looking and bizzare looking remaining other pro mask options. No i am sorry i need a black or blue for my uniform not some strangely artsy looking mask with wings or shapes glued on it! Here i am 20 days later and $256.90 spent and no product recieved not even the other basic mesh mask had been sent yet nor my fitlers. Nothing to show for my money spent with this company. I could have had a ton of other masks products by this time. I understand ther is a pandemic trust me i am a front line critical care health care worker. This product looked promising but could not tel you as i have yet to get it. The company so far has majorly dissapointed. Please contact me xSuits with way to set up a live person contact to speak someone to resolve or refund me. 5/21/2020 Update: Okay so I just got off the phone with Frank, a customer service rep from xSuits. Wow am I impressed and my entire opinion is changed. For anyone like me who read the article that listed these xSuit’s xMasks among the top 5 best masks and decided to buy only to be left feeling possibly scammed... well I can now tell you this company is legit and they really do care! What I learned is this: Yes, these masks are manufactured in China but then again most all are and certainly my hospital work provided surgical face masks are too...thus it is a reality and a topic not worth debate in this review. They have a headquarters and US warehouse based in Florida. Apparently or most likely due to the article about the xMask Pro model had lead to a surge in sales that exceeded what they thought they had available in stock. They also did not have the replacement filter packs for the Pro mask model right away. So my original order was on hold until clarified but sadly that resulted in the particular color Pro mask I ordered having run out of stock before fulfillment. Unfortunately the current remaining Pro masks in stock would not be wise choices for wear with uniforms. The customer service I received today was above 5 star excellence! Frank was extremely understanding, a pleasure to talk with, highly professional, very knowledgeable on their products, super courteous, and empowered by xSuits to resolve customer issues. Despite my disappointment in the loss of the color pro mask I hoped for, I ultimately could not select from the remaining pro choices for my need. Frank initiated a full refund for the Pro mask and Pro mask filters I had within my two orders placed. He also took $20 off my remaining order balance for the mesh mask and basic filter packs for all the inconvenience. Frank could not speak to when sold out or other Pro mask options will become available but promised to contact me when known. He also is also going to put me in touch with their design team for submitting my suggestions and ideas for adapting their masks more for the needs of front line workers and health care providers. The xMask and Pro xMask obviously are intended or marketed more for business wear fashion but their core design with some consideration could be tweaked for front liners and people wanting such level of protection. Sorry for such a long winded review. I write honestly, from the heart, and with no connection to this company for personal or financial gain. I only seek to be a satisfied customer who spent money worth it. Feel safe to order from xSuits and know they are real people and a legit company not out to scam us who are doing their best through this pandemic and it’s challenges to make and offer quality masks. Demand is simply outweighing supply right now. Thank you Frank and xSuits!

I was originally worried since I had received an email confirmation that my order had been processed. I was impatient. It took about 4 weeks to arrive and the mask is legit. It’s well made.

The suit fits nice. Shirt feels nice as well. the delivery took a little bit longer but it was out of their control. Other than that, very professionally done. Thank you

The sizing tool on the site really helped me find the exact size that was right for me. Shipping took a little longer than expected but with all things happening around the world right now, it is completely understandable. Since receiving my suit, I absolutely love it. By far the most comfortable suit I own.