The quality of the mask is exceptional. It has some heft to it and not flimsy like most of the ones that go over the ears. Love the Velcro strap to close behind the neck with one movement. I had a slight problem with one of the valves and when I contacted customer service for a possible replacement of the valve, Luis C. did not hesitate in offering to replace the entire mask at no charge. Now that is excellent customer service. Would not hesitate to buy from them again.
Response from X SuitJul 10, 2020
Hi there!
This is great feedback, we appreciate it. Your recommendations go a long way, thank you!
DV
David V.
Amazing company
Amazing company.
Bought some masks and later used it to the point that some of the pieces broke.
They replaced it for free at no charge. Great customer service.
Response from X SuitJul 9, 2020
Stay safe and let us know if you need anything else.
GB
Garrett B.
They take care of you
I live the look and feel of the mask. My mask was delayed in shipping and they were able to help it arrive as well as give me a discount for the delay. Great customer service
Response from X SuitJul 9, 2020
Hi Garrett,
Thank you for being so understanding and hope to hear from you soon.
UN
Unknown
My experience was great
My experience was great. I talked to Frank and his team and they were all very friendly and took care of my order quickly. HE also gave me a 25% discount because the size of my order was so large. I would definitely recommend them to anyone looking for masks. The product was great quality.
Response from X SuitJul 9, 2020
Hi there!
This is great feedback, we appreciate it. Your recommendations go a long way, thank you!
DD
David D.
Mask was as advertised and just what I…
Mask was as advertised and just what I was looking for. There were some minor goofs with receiving it in the first place but to be expected with the craziness that is going on, the company quickly rectified the issue.
Response from X SuitJul 9, 2020
Hi David,
Thank you for being so understanding and hope to hear from you soon.
DA
Danny
The masks are great
The masks are great! I wear it all day long, and I feel safe and comfortable. Thanks guys.
Response from X SuitJul 9, 2020
Thank you, Danny. Stay safe and let us know if you need anything else.
ED
Eduardo
Excellent suits
Excellent suits! exactly as advertised! Very happy with this company
Response from X SuitJul 9, 2020
Thank you, Eduardo. We are so happy to hear this and hope to hear from you again soon!
KE
Kevin
Great product. Detailed review of experence
I learned about XSuit and their face masks by searching online where I found an article from Money.com titled “What to Know Before Buying a Face Mask, According to Health Experts.”
The article had information from a list of different face mask companies. Using information from the article, I started researching and decided to purchase from XSuit. Here was my experience from ordering to delivery of my purchase:
Monday, May 25, 2020 on Memorial Day at 10:23 pm, I ordered a black xMask and 20 pack of filters. Once I completed my order, I received an email receipt confirming my purchase. The email contained an order number. This email and all subsequent emails contained a link where I could track my order via a UPS tracking number.
Thursday, May 28, 2020 at 8:23 pm, I received an email notification that my order was processed and would soon ship.
Tuesday, June 9, 2020 at 8:26 am, I received an email notification that my order was out for delivery.
Tuesday, June 9, 2020 at 1:50 pm, I received an email notification that my order was delivered.
Tuesday, June 9, 2020 around 6:30 pm, I arrived home to my package.
The mask came in a nice plastic zip bag and the filters came in a separate zip plastic bag. The mask was as advertised. The mask was a woven mesh that made it easy to breathe. The mask fit my face well and the ear loop/Velcro strap combination made for a nice fit. Filters were of good quality. The mask did NOT have any odor. Please note that I READ that the masks were NOT medical grade, that the filters were DISPOSABLE and not washable. I was informed that due to COVID19, delivery could take longer than the usual two weeks. However, from the date of shipment to the date received my order was 13 days. I also started a chat session online with XSuit customer service. It took less than 2 minutes to get someone and in less than five minutes all my questions were answered. I’m pleased with my purchase. I would shop XSuit again and would recommend them based on my experience. I hope this review helps others in their purchase choice.
Response from X SuitJul 9, 2020
Hi Kevin!
Wow, we really appreciate you giving such a detailed review. Your feedback will go a long way in helping us improve our services. Let us know if you need anything else and thank you for your patience and understanding.