Wig was CONSTANTLY shedding. I washing it and the lace totally matted up to the point where It couldn't be brushed out. After spending £600 on a wig I was more than dissappointed
Response from xrsbeautyhair.comMay 5, 2023
Dear Lucy, we do apologize for not giving you a perfect shopping experience. I noticed that you said that your wig has problems of shedding and tangling. Dear, have you bleached the wig after receiving it? Under normal circumstances, the wigs do not have these problems. Please don't worry dear, if there is a quality problem with our wig, we will provide you with a free return and exchange service. Could you please tell me your order number? We will do our best to solve the problem for you.
TE
trina E.
They ABSOLUTELY do delete bad reviews!!!!!!
DO NOT GET SCAMMED
This is the worst $600 wig I have EVER purchased! I bought a 26 inch 200% density deep wave frontal wig. Fresh out of the box the wig appeared to be very good and that's when most of the reviews are made but do not be deceived. I wore my wig for 2 weeks before reviewing to be accurate. This wig SHEDS so much every room I stepped in there is hair left behind without even touching my head. I only used water and leave in conditioner on the wig and as soon as it dries the wig is a FRIZZY, TANGLED, MATTED MESS that is almost impossible to revive. The hair is a synthetic blend and I feel completely ripped off! I left a review on the actual website with pictures they approved it and it posted shortly after. I went back on the website a few days later to check and the review magically disappeared. I believe the other customers that also state their reviews were deleted because its TRUE. I have a huge wig collection and spend lots of money on them so I know quality hair. This was my first and last purchase with this company. EXTREMELY DISAPPOINTED in this poor quality synthetic mix wig!!!!
Response from xrsbeautyhair.comNov 8, 2022
We apologize for not giving you a good shopping experience, sorry for causing you some trouble, our website does not have the option to delete bad reviews, I did not search your order by your name, could you please tell me your order No, I'll check it out for you,dear trina e，we apologize for not giving you a good shopping experience again
We do apologize for the hair problem, for longer deep wave hair it will easy tangle then shedding but it will not so much as long as we take good care of them, and for now we haven't received customers feedback about the wig keep shedding, dear trina e, You could use some hair oil， as time goes by and the hair wears out, the hair scales will become more and more, the hair will become dry, and the hair scales of each hair will rub against each other, thus knotting, but if we take good care of the hair, make The hair's scales are closed and the hair will be smooth again
The Hair material is 100% human hair dear trina e, you have our word on this, below is the distinguish method: You can take off a few hairs and burn them. When real human hair is burned, it will smell of charred feathers, and it will be black ashes after burning.When chemical fiber hair is burned, it will produce an unpleasant plastic smell, and it will turn into a black sticky ball after burning.
We apologize once again that the wig did not fully satisfy you, you could contact our after-sales team [email protected]. we will do our best to solve your after-sales problems for you
MR
Michele R.
BUYER BEWARE
BUYER BEWARE! They remove bad reviews!
I purchased a straight 13 x 6 undetectable lace frontal and I got a HORRIBLE wig! If I could add pictures here, I would! When I tried to post on their site, they pulled the review down!
Thank GOD I used PayPal! XRS Beauty is trying to say I did something to the wig implying I cut it or styled it. I have receipts that as soon as I got the wig, I sent an email saying this was not the wig I ordered. I was told to send it back and THEY would decide if they would refund my money. So, I guess that insurance they are offering with purchase is useless!
At this point, PayPal is intervening.
Ladies, PLEASE search for sites like these that allow for real reviews that cannot be scrubbed. There are alot of these wig sites popping up all over the internet from China and they all pull down bad reviews! This is my 3rd site and they are all about the same. The wigs are sub-par and the companies pull down the bad reviews.
BEWARE of ANY site that has all positive reviews!
PLEASE be careful! We work too hard for our money to be taken from us fraudulently!
In response to XRS Beauty: If possible, I would love to upload photos and let the viewers decide.
If you are sincere, upload my review to your website with the photos and let the shoppers decide. If you won’t allow the review with photos to be posted, buyers, that’s your confirmation as to what I am saying about the quality, as well as XRS pulling down negative reviews.
IN RESPONSE TO XRS:
I only have one email address. Actually, you sent me a link to make a comment.
Let’s see what happens. Here goes!
UPDATE: Please pay attention to the flurry of positive reviews that have popped up since my review. Most notable, please pay attention to grammatical and spelling errors. This is usually an indication of a potentially fraudulent review…google it.
Again, I have done all I can do to be completely transparent and provide a real review.
Response from xrsbeautyhair.comOct 20, 2022
Dear Michele
Thank you for taking the time to comment for us, I'm sorry the wig did not satisfy you completely，Our website does not have the option to remove reviews, sorry to cause you some trouble, but sometimes some reviews may not be approved, so they are not displayed, could you please tell me your email, we can check it for you where is the problem，dear Michele
According to our website return policy, If for any reason you do not absolutely love the item you ordered, we gladly offer returns and Free exchanges service. but Please do not cut the lace, make sure the wig is BRAND NEW unaltered, For the package returned for refund, don't worry please, after we receive the package, we will refund the customer after confirming that the product has not been altered.our company have begin processing wigs since Apr.2013,We also have a branch in the United States, we ship from China to customers, but if you are not satisfied with the wig, you could return the wig to our US branch, we will provide a US warehouse return address，we can promise the wig quality is good,and we have also been committed to serving every customer well.
We sincerely apologize for not giving you a good shopping experience. We are also very sorry for making you misunderstand our products. We understand your feelings and will do our best to solve the problem for you. We will not delete customer reviews, nor will we The uploading of pictures is restricted. Could you please check whether the email address you left a comment is the same as the email address you placed the order with. Sometimes, if the email address is inconsistent, the comment may not be approved. we apologize for the inconvenience caused to you Once again. We will search and check through your email，dear Michele
FO
Florence O.
I"ll NEVER USE THEM AGAIN.
I"ll NEVER USE THEM AGAIN.
On the website it said that the wig was in stock and ready to ship. 8 days later after i complained they said it was being made. The day after it was sent. I paid an extra €16 for fast delivery. Its been 9 days and I've just been told by fedex that it will be another 4 days. 3 weeks is ridiculous. I'll never use either service again
Response from xrsbeautyhair.comAug 8, 2022
Dear Florence
We apologize for not giving you a good shopping experience，I'm very sorry to cause you trouble, you ordered the wig is hot sale, our stock is running fast,many textures are sold out after order been placed， so we need the factory to expedited make new one for you，to ensure product quality the processing time is 3-5 working days ,we noticed that you placed your order on July 20th, and we shipped it to you on July 27th, which is exactly five working days，dear Florence
Now due to the impact of the epidemic, the international shipping time has been affected, and the fastest shipping time now takes about 3-5 working days. we apologize for not giving you a good shopping experience again, in order to express our apologies, you could contact us before placing an order, we will check the wig if instock for you first, and we will also choose the fastest shipping method for you, and choose priority delivery service for you.
KJ
Karisha J.
Misleading promotion pictures
I was reviewing XRS's site and was considering purchasing a unit but I found the pictures of the women they used to promote their units are also on another hair company's site, Her Given Hair.
HGH has a video of the person installing the wig, so I'm inclined to think it's their unit and XRS stole the pictures to post on their site. I review multiple hair companies and read reviews before purchasing.
It's misleading considering these are foreign companies who can evade repercussions of misleading customers about their products and will not refund or cannot guarantee customers money for faulty products.
I just want to bring awareness to potential customers that the pictures of the units XRS post on their site may not actually be theirs.
And to be specific it's XRS' "13x4 Afro Tight Curly Wig with Bangs 100% Human Hair Lace Front Wig [CFW86]"
that was copied from Her Given Hair "Proud Of Your Coily" Unit-PSTLW03S.
Response from xrsbeautyhair.comJun 20, 2022
We do apologize for the hair problem, We don't know if they have stolen our photos on other sites，for Tight curly hair CFW86 ，the photos we put on the website are photos taken by our photographer after careful care by our hair stylist.
we understand many customer meet scam with Chinese wig store, they receive bad quality wigs and need $80-$100 return fee to China, we want to solve this problem, on our wig store, if the wig quality is not good after you receive it, we can offer you free excahnge or return service, we also have storage in USA which is more convenient to do exchange or return. if there is any problem, you can contact me directly by email: [email protected]
DC
DCS
Don't do it
Don't do it. This hair is terrible. It sheds like crazy. It's frizzy and tangles. Order from them if you want to but they got me.
Response from xrsbeautyhair.comMar 28, 2022
Dear Sherry,
We do apologize for the hair problem, could you please tell me your order number? For curly hair it will easy tangle then shedding but it will not so much, and for now we haven't received customers feedback about the wig keep shedding, and your wig hairs shed from wefts maybe it's because the wefts glue can not hold it now, it need seal wefts again use glue.
We apologize once again that the wig did not fully satisfy you, you could contact our after-sales team [email protected]. we will do our best to solve your after-sales problems for you.
SB
Sherry B.
I purchased a kinky curly clear lace…
I purchased a kinky curly clear lace wig and it started shedding before I could even wash it but every time I was clumps of hair fall out even from the part that’s not lace and this is not human hair I think it’s a mix I’m a hair stylist and have been dealing with hair since I was in my teenage years and I’m now 39 and never have I ever purchased a weave and not even want to install because I can just tell it’s crap. The most upsetting part is they’re charging so much so you assume you’re getting decent product.
Response from xrsbeautyhair.comFeb 25, 2022
Dear Sherry,
We do apologize for the hair problem, for curly hair it will easy tangle then shedding but it will not so much, and for now we haven't received customers feedback about the wig keep shedding, and your wig hairs shed from wefts maybe it's because the wefts glue can not hold it now, it need seal wefts again use glue.
The Hair material is 100% human hair dear Sherry, you have our word on this, below is the distinguish method: You can take off a few hairs and burn them. When real human hair is burned, it will smell of charred feathers, and it will be black ashes after burning.When chemical fiber hair is burned, it will produce an unpleasant plastic smell, and it will turn into a black sticky ball after burning.
We apologize once again that the wig did not fully satisfy you, you could contact our after-sales team [email protected]. we will do our best to solve your after-sales problems for you
SG
Sandra Gibbons L.
I fell in love with the lace but
I fell in love with the lace but, the hair was mixed and when wash stared to fall out. The hair did not look like the picture. I called the USA number could not reach. Email 4 days ago no reply. I would like to returned the wig
Response from xrsbeautyhair.comFeb 10, 2022
I'm really sorry for not giving you a good shopping experience, and I'm sorry to reply you so late, because we just came back from the Chinese New Year holiday, don't worry，dear , I have reminded my colleagues to reply to your email, we will do our best to solve the problem for you, if you are not satisfied with the wig, could you please keep the wig brand new and do not cut off the excess lace, we can provide you with free exchange or return service, We do apologize for keeping so long time again.
