Xprite USAReviews of xpriteusa.com

To bad I can’t leave zero stars but here’s is issue. Purchased 496$ worth of headlights, brackets and fog lights for my 2019 wrangler. Says “ guaranteed fitment “ first off the fog lights that arrived today did not fit into the factory bumper and can’t even be fabricated to attempt to fit! I placed my order with all 3 items at the same time; one transaction. Received 1 email 2 days ago that one idea had shipped ( fog lights) then yesterday the remainder of my order shipped. Ok here’s the f’d up part: they give the same tracking number for two separate packages ( printed a duplicate shipping label ) so guess what?! When the fog lights came today; it came up at delivered. WELL..: the rest of my order now also says delivered but didn’t. So now there’s no tracking on it even had post master help with this today. Guaranteed fitment should mean it fits right?! Well I get the fog lights and disassemble the front end of my Jeep bumper and all in order to put in these lights that are guaranteed to fit..... low and behold: THEY ARE NOT EVEN CLOSE!!! Won’t even sit flush in the mounting hole. Factory has 3 mounting holes these that arrived have 4 but are to big. Try to call the number and get a Chinese voicemail. Messenger only is a automated response and no email back from customer support. Don’t waste your money!

Absolutely the worse customer support ever! Light out of warranty and did not ask for anything more than if I could buy the circuit board for the light... they don't offer the parts.... they buy the whole light from a manufacturer and won't even disclose that info for what I can only assume they think you will start buying from them and out doing them on both fronts ... sales and customer service. Which would not take much. They took my name and number several times and said they would call me back and never did. The owner doesn't take calls and support knows nothing. never have written many reviews but thought this one was very necessary. I will be using ledoutfitters.com from now on!

Poor Quality!!!!! Bought the Burst clear/amber mini lightbar. The first one I received only made a few weeks before it just died completely. When I called them they didn't offer a refund just sent a replacement. Got the second light and then within two or three weeks this light had condensation building up inside the unit. Even though it should be waterproof. When I contacted them about the additional issue they stated they already sent 1 replacement and won't send anymore (not that I wanted another faulty light). They also refused to send a refund because it was now past 30 days from original purchase. This is from their website: Xprite USA has a 1-year warranty for all our LED lights, and lighting equipment—and a 1-year warranty for all car and auto parts. The warranty starts on the date of original purchase, and ends one year after the date of original purchase—even if it was replaced during that warranty period. If a product is found to be defective or malfunctioning, Xprite USA requires photo documentation and order confirmation to expedite the warranty process. All replacement orders issued 180 days after the initial purchase date will be charged for shipping. For return items over 6 months past their purchase date we can only offer a partial refund. Our warranty does not cover misuse—or general wear and tear—of Xprite USA products; all products are for their intended purposes only. Why do I not qualify for a refund on faulty products?

I ordered the 7" wrangler headlights, don't be deceived, priority shipping to them means 7 days or more. Not happy still have not received my order, but if the quality is anything like the customer service, I will be returning the crap for a full refund.

I ordered all new LED lights for my Wrangler in early 2019. Got them all quickly and installed. In August 2019, I noticed one of the taillights was retaining moisture after it got wet, and shortly after some of the individual lights stopped working. I contacted their customer support to see if there was anything they could do, and after sending photos, I received a replacement light in the mail. No charge, no fuss, and exactly what I had ordered before. These folks were extremely easy to work with, and all of my other lights work perfectly. I'm very happy with the company and their products and will continue to go to them for my vehicle lighting needs.

I bought 2 flag pole whips.after approx few months one of the poles snapped in the middle I did not strike anything. I called the xprite customer service number and explained to them what happened and sent picture. The women I talked to was great and very polite,she said that they would consider replacing it.3 days later I received a new one in the mail wow what service. I would recommend this product and company to everyone. great job. Joe

Ordered after an online chat - the rear lights do not fit due to incorrect connections - when I contacted them, the reply was "our tail lights are meant for US only not for international vehicles". Well they knew this whilst on the online chat and still sent them to me, saying nothing, they were supposedly plug and go! Very very poor - sometimes you feel you are being laughed at :(

Love their product but my shop will never do business with them again. I ordered 10 LED Bluetooth Whip Lights from these guys after waiting over a month as they were back ordered - they sent me the 10 but I immediately contacted them upon receipt as they send me remote control units instead of the Bluetooth lights I ordered. They sent me the correct item the next day to make it right and I returned to them all 10 units (I even covered the return shipping cost on my dime) Now they are charging my credit card a 15% restocking fee - FOR THEIR MISTAKE of shipping the wrong items!! Can you imagine? I tried communicating with them and they told me tough luck - so now I have to do a chargeback with my credit card company.