customer
Do Not Use
A zero-star rating would be assigned if feasible. Thomas Scott, the coordinator, failed to honor the agreed price and contract, alleging that drivers wouldn't accept the quoted amount. Faced with relocation deadlines and limited time, I consented to a revised price. Upon discussion with the driver, it became clear that the original quote was reasonable, but Xpress Auto chose to inflate their profit margin. I would not recommend their services to anyone, they are scammers at best!
Response from Xpress Auto Transportation IncAug 2, 2025
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our goal is always to provide transparent pricing and timely communication. In rare cases, carrier availability and market shifts can affect final rates, but this should always be discussed clearly and professionally. We’re reviewing this internally to ensure better service moving forward. If you’d like to provide additional details, our team is available to discuss your concerns directly.