XP HealthReviews of xphealth.co

The user experience is pretty bad. The system doesn't work well when trying to get your glasses and kept failing instead of letting me move one when choosing options that you want to add on (I did not want to add them on). After days of struggle it finally worked to get through that. Then I was tricked about the price. It might say $30 or $0 but when you actually try to add your prescription they increase the price to $100-200 because of the lenses. I think they should factor that into the original price instead of making people think it will be the price they show at the beginning. I received the frames to try on quickly. However the wait between return the frames and receiving the glasses was weeks. It was too long, partly because the system to measure your face doesn't work well and it kept telling me it had to send me something to measure my face when I could just do it digitally. I finally got my progressive lenses and it's VERY difficult to just reorder the same thing. The system keeps trying to make me retry glasses and then remeasure my face. That doesn't make sense. I just want the same thing.

I’ll start off with the good, they have fair prices and I do like the try on eyeglass frames that they’ll send you for 10 bucks since they are an online only. The bad… Tried to order contacts twice, using the brand that is on my prescription, yet both times they refuse it saying that I have to make sure I’m picking the contacts that are on my prescription. Even though I chose the ones that are on my prescription. Do you think they would look at that regardless before they take your money, but they are very quick to take your money. They did reach out to me so the customer service isn’t that bad except for the one that wanted to argue with me via email Now a supervisor or higher level person did reach out to me unfortunately, it took a few weeks for them to reach out to me, but I am glad that they did reach out to me and said if I did want to do business with them to reach out to them.

This is an upstart eyewear distribution platform. Choices felt like they were a channel for excess inventory that never sold at a main street optometrist.

The glasses look great, but unfortunately, the lenses are incorrect. My optometrist tested them during my annual exam today and confirmed the prescription doesn't match what I ordered. I've contacted support to get this fixed. The order is outside of their 30 day return/exchange window. I am still waiting for their response. -- updated on 06/10/2026 They responded: no return no exchange b/c 30 day window, and they can do nothing