XP Health Reviews | Read Customer Reviews of xphealth.co

XP HealthReviews of xphealth.co

4.6352 reviews
Internet & Software
969 Industrial Rd, Suite A, San Carlos, California

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XP Health

About XP Health

XP Health is a digital-first vision benefits platform that helps employers offer better, more affordable vision care to their employees. Members save up to $1,200 per year on eyewear XP Health, with designer frames averaging just $42 per pair, no copays, no claims paperwork, and no retail markups. The platform includes in-person eye exams at thousands of provider locations, eyewear home and virtual try-on, and home delivery. XP Health serves over 6,000 business customers, including dozens of Fortune 500 companies. The company was recognized by Time Magazine as one of the World's Best Health Tech companies and by Inc. 5000 as one of the Fastest-Growing Companies in America. Based in San Carlos, California.

XP Health (xphealth.co) has 352 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: xphealth.co
Website: xphealth.co
Category: Internet & Software
Location: San Carlos, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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XP Health reviews

Showing 47 reviews with 4 stars · Clear filters

Sharon M.
Jul 21, 2026
The price and the speed of the…
The price and the speed of the reimbursement
Response from XP HealthJul 21, 2026
We appreciate your feedback regarding the cost and reimbursement speed. We are always working to improve our processes.
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Iva M.
Jul 17, 2026
The customer service was great
The customer service was great, answered all my questions. I wish the company has more try at home with high nose bridges. Over all I like the service.
Response from XP HealthJul 20, 2026
We're so glad our customer service was helpful! We appreciate your feedback regarding more try-at-home options for high nose bridges. We are always working to expand our selections.
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Rachel V.
Jul 17, 2026
Hire good tech people
Everything was wonderful with the process. But your online updates don’t reflect what is really happening. Mine kept saying need measurements so I had to call and they said it was fine. Then I had to call to confirm again because the system didn’t say it was being prepared. If you’re gonna be online you have to perfect your online communication. Your people that are your customer service are amazing. But I shouldn’t have to call that many times to know what’s going on. ☺️
Response from XP HealthJul 20, 2026
We appreciate you taking the time to share your feedback regarding our online updates. We understand your frustration when the system's status didn't accurately reflect the progress of your order, leading to multiple calls to our customer service team. We are actively working on improving the accuracy and real-time communication of our online tracking system to prevent similar situations in the future. We're glad to hear that our customer service representatives were able to assist you effectively. Your experience highlights an area where we can definitely improve, and we are committed to making these necessary adjustments.
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Connie C.
Jul 17, 2026
Wendy was great to work with!
Wendy, on her own, would receive 5 stars. She was fabulous! She helped me through an initial experience that was very frustrating.
Response from XP HealthJul 17, 2026
Wendy is the best! We're so glad to hear about your positive experience and appreciate you highlighting the excellent support received. We understand initial frustrations can be challenging, and we're pleased we could turn that around for you.
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Michelle W.
Jul 17, 2026
My experience was good eventhough the…
My experience was good eventhough the glasses haven't worked out for me. I would still recommend this plan to others.
Response from XP HealthJul 17, 2026
We're happy to hear you had a good experience and appreciate your recommendation, even though the glasses weren't a perfect fit.
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Mark A.
Jul 17, 2026
Hugo Boss Prescription Sunglasses
Initially, I was very excited to order a new pair of prescription sunglasses from XP Health. I found an amazing array of stylish and affordable options on their website. Two weeks after placing my order, I was informed that my frames and prescription was considered a special order item -- this was a bit annoying. After voicing my concerns, an XP Health Concierge got right to work and assured me that my order would be fulfilled within 2 business days. 4 days later, I received my new prescription sunglasses and I couldn't have been more pleased. I love my new frames!
Response from XP HealthJul 17, 2026
We are so pleased to hear that you love your new prescription sunglasses! We understand that the initial delay regarding the special order was frustrating, and we appreciate your patience as we worked to resolve it. We are glad our team could assist you promptly and ensure your order was fulfilled to your satisfaction. Thank you for your positive feedback.
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Val
Jul 17, 2026
So far so good
So far so good. Just wish there were even more options.
Response from XP HealthJul 17, 2026
We're happy to hear you're enjoying things! We appreciate your feedback and are always working to expand our options.
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JLK
Jul 16, 2026
Xp review
Everyone I spoke were very helpful. I did not enjoy ordering online. The site gets confusing . Never received an actual receipt. Also, the sunglasses are not as dark as the ones I purchased in the past at Costco,
Response from XP HealthJul 17, 2026
We appreciate you sharing your experience. We are sorry to hear about the difficulties you faced with our online ordering process and the receipt. We're happy to reach out to get you your receipt! We also apologize that the sunglasses were not as expected. We are always working to improve our website and product descriptions. Thank you for your feedback
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