Xtreme Pro ApparelReviews of xpagear.com

Response from Xtreme Pro ApparelMar 7, 2025

Update 3/6/25: Hi Jessica, We take customer concerns very seriously and want to ensure any misunderstandings are cleared up. After reviewing your order, the team store closed on February 10, 2025, and we delivered all gear within 17 business days, well within our standard production timeline of 3-5 weeks (15-25 business days) for custom team orders. These delivery times were clearly stated on the team store at checkout: "When Will My Order Be Done? 3-5 weeks after the closing of the store." We did exactly what was requested and delivered on time. If you did not receive the correct information, we kindly ask that you speak with your coach, as they were responsible for communicating these details. If this clears up the issue, we’d appreciate you removing your negative review. However, if there’s anything else we can assist with, please feel free to reach out to our customer care team at [email protected] or use the help widget on our website. Hi Jessica, We take customer concerns very seriously and want to ensure that any issues are resolved promptly. However, after reviewing our records for both custom team gear and online retail sales, we do not see an order under your name. Could you please provide your order number so we can investigate this further? For reference, our shipping timelines are as follows: Online retail orders: 10-15 business days Custom team gear: 15-25 business days for production If your order falls within these timeframes, it may still be in process. If it has exceeded these timelines, we’d be happy to look into it immediately. You can also reach out to our customer care team via email at [email protected] or use the help widget on our website for faster support. We’ve been in business since 2012 and pride ourselves on delivering high-quality gear to teams across the country. We want to ensure you have the best experience possible, so please provide us with your order details, and we will address this right away. Looking forward to your response.