Xtreme Pro ApparelReviews of xpagear.com

Response from Xtreme Pro ApparelSep 30, 2024

It looks like this review might not be accurate. We always offer size kits and samples to everyone, so we're not sure what kind of pushback you experienced. We’ve asked for your order info to look into this, but it seems like you only provided two letters, and we don’t have any open tickets to investigate. If you’re a real buyer, we’d love to help resolve any issues. Here's a link to our customer care department: https://xpagear.zendesk.com/hc/en-us/requests/new

Response from Xtreme Pro ApparelJan 26, 2024

Dear Deneen, Thank you for leaving us a review! We appreciate your time and feedback. We wanted to let you know that we have thoroughly checked your account and found that you placed a customized order through our Kit Builder. It's important to note that our website and order confirmation pages clearly state that all custom orders require 15-25 business days for processing, excluding shipping time. Regarding the missing singlet from your order, our customer care team has already taken care of it and it's currently on its way to you. We sincerely apologize for any inconvenience this may have caused you and have issued a refund for part of your purchase. If there's anything else we can do to assist you, please don't hesitate to let us know. We're here to help!

Response from Xtreme Pro ApparelNov 20, 2023

Our singlets are made with a standard fabric weight, ensuring they are not see-through. We use the same weight as Rudis and Adidas. However, it is important to order the correct size to avoid too much stretching of the fabric.

Response from Xtreme Pro ApparelMar 12, 2021

Hi Patrick, Thank you for taking the time to share such a detailed review about your recent experience at Xtreme Pro Apparel. We are disheartened to hear that many elements of your online shopping experience were disappointing to say the least. We truly apologize for the inconvenience it has caused you.That is certainly not the level of service we strive for. It looks like some time has passed from the time when this review was written, and one of our customer care team members has been in contact with you. We would still very much like to take the opportunity to speak with you further about your experience and make it right. We’d be happy to replace the singlet for the correct size and fit. Please view the email we have sent. We look forward to hearing from you. Sincerely, The XP Team [email protected] Note: We've had recorded correspondence back and forth with this customer via email. We've done everything we can to rectify the situation. The customer is trying to send back an old singlet to the wrong business address. We provided a return label and he's taken months to get this done.