Xtreme Pro ApparelXtreme Pro Apparel is what you envy when you see other teams in their gear! We offer custom gear for a wide range of sports. You name the sport, we make the gear! Fully customizable art means unique designs made specifically for your team. Gear made by athletes means it will fit and look like it should! Competitively priced and solidly made in Colorado, USA, with outstanding turnaround times! First in the nation to offer neon glow-in-the-dark printing! We can set you up with a team store for easier ordering. We offer sample size kits, mats, medals, & belts, as well as special awards and trophies unique to your event. Large-format vinyl printing for team banners, stickers, car wraps, helmet decals, and more!
Xtreme Pro Apparel (xpagear.com) has 173 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Ronnie O.
What is like is the price children out grow Wrestling singlets quick .what i don't like is you cant communicate with anyone if you have an issue, the singlets run to small or to big,it also takes to long to get a mockup .the complete uniform is way to thin (jackets,pants) .
Cassie G.
Customer service was difficult this year but they were quick to reopen the store whem we needed additional orders. We did have problems with several orders that were not resolved and therefore have several unhappy families this year. While the quality is usually great, this year's gear seemed to fade very quickly and had lots of white spots on the black.
Garry G.
We’ve used XP for our team singlets before and had no real issue. They produce a good product. This last time we order just a few singlets for our state qualifiers. We needed a really fast turn around on these in just 10 days. I called Xp to see if they could get it done, I was told it was no problem they would just have to charge us a rush fee and even promised us them a day earlier than we needed them. We ordered a the singlets. I called the Monday before we were scheduled to receive them on Thursday to make sure we were still on track, with no response . I called gave my info to the receptionist, emailed, and texted on Tuesday morning and finally got a response late that afternoon that the singlets had been shipped and they would get back to me with a tracking number. I reached out again Wednesday for the tracking number no response. I reached out again Thursday morning looking for a tracking number and was told they would get it to me that day and that the singlets had been shipped. No singlets showed up Thursday. Friday morning I called looking for the tracking number no response. Around noon I called looking for an update and was again told they would get back to me with a tracking number. Now we’re leaving for the state tournament Friday late afternoon still no singlets still no tracking number now no response. We go to state and wear our regular singlets. I get back Monday and proceed to reach out to them everyday looking for an update with little to no response to them. I got parents mad at me at this point we took their money and have nothing to show for it. I finally got XP to fully refund us and they told us since the singlets were already made they would still deliver on them. The singlets finally showed up 3 weeks late. Great product, poor customer service. I’ll probably use them again because I do really like the product they produce but if you need something in a hurry I wouldn’t recommend them.
ZP
I’ll start on a high note: the results, colors and quality are fantastic. The process to get them, not so much. We set out to create a team store for our Martial Arts competitors, since they have always requested personalized gear. Rightfully so, kids and families love showing their team spirit. I was fortunate enough to come across this company through Instagram. My true and honest feedback: The designing process all together is not user friendly + needs LOTS of development and upgrades. My original intent was to design Custom Team Baseball Jerseys, Quarter Zips, Jackets and Tshirts. *remember this* This is where the development needs to begin: There are no solid proofs, providing examples, catalogs, etc. unless you DIG per individual sport. Initially you fill out a request form select an appointment, and describe text color, item colors, placement of text, etc.. ISSUE - I was not only ghosted to my consultation appointment- after it was confirmed. I would call the number, leave voicemails and would never get replies back. The company appears to only have one line. Unfortunately, messages barely get to the designers. To add to this, none of our initial online requests had been considered nor had I received the correct online samples. COMPANY COMMUNICATES MAINLY THROUGH TEXT, however reading comprehension and follow-up and clarifying questions are seldomly asked. And after a 1 hour phone call with the designer, a week later, our proof came back as if our conversation never happened. The proof sent to me was NOTHING I had requested. Only an initial tshirt with NO LOGOS or pictures that I had sent in and provided. All that was sent to me was a simple tshirt design that could’ve been put together as a word document. * remember I had requested: Custom Team Baseball Jerseys, Quarter Zips, Jackets and Tshirts Communication could use some development too: After this call, everything was via text from 3 different numbers and people at various times. It took them 2 weeks to switch the color of socks before removing it from our team store because they never told us there was a specific quantity we had to fill for it to stay up online. However, not every item requires a minimum to order (like Tshirts or Jackets or quarter zips) Communication on deadlines is ideal when dealing with teams that have seasons. It is written at the top of the team store that processing and shipping could last an additional 5-7 weeks before its arrival. It took them 2 weeks to mention it would cost $55 to expedite my order. I keep getting bombarded to review the company even though I’ve already reviewed on Google. I now ask to please stop being reached out to about ordering wresting gear or items my team doesn’t need.
Response from Xtreme Pro ApparelSep 30, 2024
This review may not be from a genuine buyer and could unfairly damage our reputation. The claim that we don’t provide solid proofs is incorrect; we always offer free proofs for every design. As for communication with our designers, all customer requests go directly to our art department, and our artists have one business day to respond to any requested edits. The reviewer mentioned a one-hour call with our designers, which isn’t possible since our artists don’t communicate directly with customers. Our sales team handles all customer interactions. He also criticized a design for being overly simple, but everything we create is done by professional artists in Adobe Illustrator and Photoshop. Additionally, they haven't provided any order details when requested—just the letters 'ZP.' It was stated we only have one phone line, yet later, contradicting what they wrote, they claimed to have received texts from three different numbers. Our official sales line is +1 513-866-7180. He mentioned minimum order quantities, which is inaccurate; we don’t require minimums for the items he listed. Lastly, our turnaround time is 3-5 weeks, not 5-7. Unfortunately, Trustpilot allows reviews like this that don’t reflect our practices.
customer
Why have now received two surveys when I have not even received the items???
Response from Xtreme Pro ApparelJan 29, 2024
Your order is currently on its way for delivery. Tracking Number: 1Z426YV50394750476
customer
The communication was awful! Every customer should have the opportunity to speak to a customer service representative directly about custom orders. We received them and they are a bit small but work. However my biggest complaint is the greens didn’t match at all on the front of the design. It looks as if some copy pasted a blurry sticker to the front of our singlets. The mock up design looks nothing like what we received for the top part of the singlet
Response from Xtreme Pro ApparelDec 26, 2023
Michelle, To ensure accurate colors, we kindly request that all customers double-check before making a payment. The pantones chosen can be found in the top left corner of your mockup. We show that you approved these specific pantone colors before making payment on 11/20/23. If you require a different color on another order, please provide us with the Pantone # from the pantone chart placed on your invoice. As we strive for perfection, we encourage customers to select their desired shade of color. This is why we offer a Pantone sheet that we ask you to review and require your approval of colors and mockups before finalizing payment. Secondly, we have a highly capable phone support staff and sales staff who are readily available to provide answers over the phone. However, if you require assistance from our customer care department, they require you submit a written claim. This ensures that any issues can be accurately addressed and resolved. We understand the importance of your team's needs, which is why we went above and beyond by allowing you to produce just 5 singlets instead of the usual 7-piece minimum. And to further assist your team, we maintained our regular price of $29.99 per singlet. We are dedicated to providing exceptional service and have made every effort to ensure your satisfaction throughout this process.
customer
The ordering process and time of delivery we're both very well but the size and quality of the singlet is very very poor very disappointed in the quality for the amount that I paid
John D.
Product seems to be very good. But, ordering kinda sucked because once I paid. I had no email confirmation or anything on if order went through. Then all you have is a contact that tells a customer pretty much nothing. 3 days into it, I finally got email saying it was shipped.
