Xtreme Pro ApparelReviews of xpagear.com

Response from Xtreme Pro ApparelDec 26, 2023

Michelle, To ensure accurate colors, we kindly request that all customers double-check before making a payment. The pantones chosen can be found in the top left corner of your mockup. We show that you approved these specific pantone colors before making payment on 11/20/23. If you require a different color on another order, please provide us with the Pantone # from the pantone chart placed on your invoice. As we strive for perfection, we encourage customers to select their desired shade of color. This is why we offer a Pantone sheet that we ask you to review and require your approval of colors and mockups before finalizing payment. Secondly, we have a highly capable phone support staff and sales staff who are readily available to provide answers over the phone. However, if you require assistance from our customer care department, they require you submit a written claim. This ensures that any issues can be accurately addressed and resolved. We understand the importance of your team's needs, which is why we went above and beyond by allowing you to produce just 5 singlets instead of the usual 7-piece minimum. And to further assist your team, we maintained our regular price of $29.99 per singlet. We are dedicated to providing exceptional service and have made every effort to ensure your satisfaction throughout this process.

Response from Xtreme Pro ApparelDec 21, 2023

Douglas, Your partnering coach, James McFillin, has already provided a review for the same team. Therefore, we will be responding with the same feedback. We'd like to clarify the details of the situation. You gave your approval for the mockups that included the specified pantones. We have evidence demonstrating that the pantone you approved is the one you received. Additionally, you threatened to publicly criticize us unless we provide you with complimentary singlets in a new gold color that you personally envisioned. We extended an offer of discounted singlets priced at $22, as we were not at fault in this matter. However, you declined the offer and maintained a position of no fault. Your resolution expectations are not feasible and outside our policy.