ComcastReviews of xfinitymobile.com

My family had 4 lines with Xfinity Mobile until this month. Now, we have moved all them to a different carrier because of a very bad customer service situation. We lost the SIM card in my daughter's phone during travel abroad. After my return, I visited the nearest Xfinity mobile office to get a replacement. I carried my id and my own phone with me. I told the receptionist that I needed a replacement SIM for one of my lines. I was asked to wait in line. After one-hour, they refused to give me a replacement SIM because I did not have her phone with me. Unfortunately, I was not told about this requirement when I was reported my issue and was asked to wait an hour ago. I asked them why they could not give me a replacement unless I bring that phone to the store. They told me that they needed to activate the SIM on that phone before giving me the SIM. I told them to activate the SIM for the same phone that my daughter has been using. I offered to call my daughter at home and get the IMEI number of that phone. The customer representative said they could not trust me to not use that SIM with some other phone!. I could not understand their concern because they were merely providing a mobile service (with their SIM), and I was bringing my own device/phone. I told them that other carriers do not insist on seeing the phone in order to provide a replacement SIM. I also warned them that they would completely lose all my business if they refused to provide me a replacement SIM card that I was willing to pay for. Unfortunately, that customer representative was unmoved and walked me out. I have just ported all my 4 mobile lines to a different carrier. Beware - Xfinity has a sense of customer service!

Xfinity mobile is awful. Force you to do autopay with no other option. Asked me what date I wanted autopay I told them, they changed it to a day that my rent is due so it’s tough. Then double charge you and refuse to take accountability. Do not get they cause nothing but headaches

I switch from Xfinity to AT&T I’m April 2022 and had all my lines ported over. I paid my last bill to xfinity and thought I was done. Wrong….Xfinity charged me 2 months past the date of my last bill with them. So far, Ive had to call them 3 times for to cancel my service (because they were charging me for my Apple Watch and iPad that were supposedly still on the account - even though I had already put an AT&T SIM card in my iPad and my watch was paired to my new phone through AT&T. I just spoke to them again today and the lady told me the same thing I’ve been told (“you will receive your refund in 5 business days). I will probably have to call them again because I believe they are scam artist is and just want to keep going after people’s money…so they “pretend” to cancel your stuff, but still bill you. I will never go back and I will never recommend them to anyone!

I give it zero stars. Worst service ever! Have to have wifi calling on constantly in order to make calls. Every time I try to open an app, it buffers. Areas where I got service when I was with Verizon, I do not get service with xfinity. Also, they don't tell you when you sign up, that they take your payment information and require it be used for auto-pay. So you end up being billed out of the blue with no prior notice. I was under the impression that billing fir xfinity mobile service was included with my cable services as one bill, but it's not. All around terrible service. Canceling and going back to my former provider where I had much better service. Do yourself a favor and NEVER get xfinity mobile.

They are the WORST.... unprofessional ,non-helpful , rude , airheads that like to waste your time....

The worse Customer Service ever! I've been a customer for over 7 years. I called to add another line (their website says you can add up to 10), I have 4. I have tried online/did the "chat" for HOURS, called customer service over and over and they keep telling me "You are only allowed to 4 lines due to your credit (my score is 780 excellent), then they say "you have a device you never returned" (I have no device that I never returned all my phones were paid in full). I ask to speak to a manager and they tell me "you are not allowed more than 4 lines, wait 6 months"! WHAT KIND OF CUSTOMER SERVICE IS THIS? BUYER BEWARE

Don't believe anything a customer support agent tells you. They will lie to you to get you to sign up or upgrade your service and or device. They won't hold up their end of the bargain and in the end you will pay more money. I've been dealing with these guys on a promotion for my sister's phone. 6 months later we still have to pay more money because they didn't give us the right information and lied about the stipulations in the contract. Make sure you read your contract before you sign up because what they tell you and what's in the contract will be 2 different things. And don't count on corporate fixing their mistakes because they won't. They allow their customer service agents to lie to you and then hold you responsible for it. Terrible business practices and their customer service is the worst I've ever experienced.

I wish I could give it no stars. This service was good for the 1st 6 months. Now the phone is horrible works nowhere nowhere. I don't know how this company gets away with it being so bad. The worst phone ever.