ComcastReviews of xfinitymobile.com

I HAD A BAD EXPERIENCE AT XFINITY MOBILE. MOST AGENTS ARE NOT PROFESSIONAL. POOR ADMINISTRATION. On March 2021 i bring in my 2 lines, and on May I called them to asking for my ACCOUNT #…because of that they give someone else one of my line that I was calling for; even after that they keep withdrawing money on my bank account month after month and they continue to playing me on the phone since one month. I was out of state at this moment. On November I decide to visit the west Boynton Beach store (Florida) and they gave me a refund but keep charging me for 2 lines almost every month. There are a lot of bad things happening to us since one year of experience at this carrier’s company. The last thing they do it is overcharged me because I decided to leave them. Hope they will do their best to change the way they serve us.

Awful. Awful. Awful. DO NOT sign up with them. There is a error in my account that showed up at some point as I can no longer order new service, change plans or anything. After about 20 hours of phone calls, three "escalations" and multiple departments correcting each other on what is possible, nothing to show but frustration and wasted time. They are also very good at promising call backs and updates and NOT MAKING them. Of course, billing works just fine. I am locked out of changing my account, and now four weeks into it they have finally admitted in writing I am quote "in limbo land". DO NOT use Xfinity. Go to Verizon. It is the exact same network anyway. Funny, If I was Merck or Pfizer do you think this would get resolved? Of course. But, a six person, small business? Eh, too bad. Stay away.

Don’t use xfinity mobile!!! Port over a number and being almost 5 days and line still not activate. Support center have no clue what they are doing !!! Worst mistake ever

Why does Xfinity mobile send route their calls to other countries. This is Ridiculous if your phone service is in the United States I want to talk to a customer service rep from the United States. This is what happens when you take Donald Trump out of office and put in a person like SLO Joe Biden

I don't know how to really say it but Xfinity mobile has tgot me in a contract for 24 months. So I originally got a Motorola 5G on a promotion if I move from straight talk which was no contract I could get the phone for free because Xfinity mobile was also no contract. Well that was b*******. They lie I got this phone and ever since I've had it the camera will either not turn on or when it does it will turn to a black and white gray scale. It will let me use the face camera as normal, there is no vibration in the phone I have turned the vibration all the way to the Max and still nothing. It holds a complete charge it lasts for 2 to 3 days. I've also had an issue where I was at the store and I looked at my phone and it said that the SIM card was not in the phone. I waited to get home so I can use her phone and speak to them they told me that they would send me a replacement SIM card and they did. As soon as I got the SIM card and try to activate my device they deactivated everything all my service the promo everything got deactivated and I had to wait another 3 days to get my device reactivated. I called them today to tell them that I have had constant issues with the service and the phone itself and they told me that I had to pay for the device because the promotion was over even though I got the device on a promotion and they refuse to help me get a new phone and then I asked them to move me back to straight talk if they're going to sell me a faulty phone and they said they can't because they'll have to charge me for everything still.I told the lady that that was funny because I never signed up for a contract I signed up to switch my number over to Xfinity mobile to get a free phone and I took the services because there was no contract so therefore the phone itself is free and the services are no contract so if you guys aren't going to help me with a new phone that I no longer want to have and your service then shouldn't have been charged for the device anyway because I switched my number over from another carrier.... Every time I've called they always hang up on me and they did it today after being on the phone for over another hour...

Pathetic service. Calls and internet connection drop. Pathetic customer support, keep on transferring from one department to the other and no resolution at last. They bill incorrectly by showing you signed this while taking the service even though you are not aware of those terms or conditions.

XFINITY MOBILE IS CHARGING ME FOR SERVICES I NEVER RECEIVED: I PURCHASED 2 PHONES FROM XFINITY MOBILE IN HOPES OF STARTING SERVICES BUT WHEN I GOT THE PHONES THEY DID NOT WORK/I COULD NOT ACTIVATE THEM. THERE WAS A MANUFACTURER DEFECT SO IMMEDIATELY I RETURNED THEM. SEVERAL MONTHS LATER I WAS HIT WITH A $433 99 BILL, FOR WHAT I ASK? THEY SAID THE SIM CARDS WERE USED. I DIDNT HAVE ANY SIM CARDS, THEY NEED TO DO AN INTERNAL INVESTIGATION WITHIN THE STORE, COMPANY OR UPS WHERE THE PHONES WERE TAKEN. I NEED XFINITY TO CALL ME IMMEDIATELY. I HAVE BEEN CALLING FOR MONTHS TRYING TO CONSULT A SUPERVISOR BUT NO ONE IS EVER AVAILABLE. CONTACT ME KRYSTAL GRAY @202-476-0235, I EXPECT A CALL SOON!

Awful service was told to go to XFINITY store to restore my apple phone but they where no help I told them it was lock out and they could reset it but I lose everything I was fine with that but they still refuse to help me on my 1hr drive home I figured it out my self I had to put it in emergency mode and connect to the cellular data to restart my iPhone they never told me this so unhelpful and drove a hour away on my only day off