ComcastReviews of xfinitymobile.com

The cost is cheap but don’t have a technical problem. Their people totally screwed up my account and every time they tried to fix it, they made it worse.

I have no problem with Comcast. But on the other end Xfinity mobile has the worst technical support. I’ve had nothing but problems with these people like bought the phone from them shut up to everything with them the big mistake was that I couldn’t have anything unless I gave them a right to go into my bank account and pull out my monthly bill all of a sudden I’ve been ripped off three times I’ve been waiting over two hours for a supervisor to call me back concerning his last issue. If I was to charge you $15 an hour for the time you have wasted with my life you Would OWE me well over $100.

I WAS SUPPOSED TO BE GIVEN A REFUND BUT INSTEAD I WAS BILLED FOR THE REFUND THAT COMCAST MOBILE OWES ME…BUT WHEN I WAS LIED TO IT WAS RECORDED ON A PHONE FOR DEAF PEOPLE AND THEN I CAN COPY IT AND PUT IT ON MY COMEDY SHOW !!! Fibbing is the usual for COMCAST MOBILE.

Xfinity mobile really bad customer service, long waiting times, agents offer discounts that are not real. Too difficult to solve problems. Bad communication with agents in far away countries. Big headache and they steal your money

Hidden fees are insane and two times more than defined cost of the service. Absolutely horrible. I feel so deceived.

I tried to order two mobile phones and internet with Xfinity. I tried signing up online but I was denied because it said I had seven lines on account and it said to call support. I called support and they said I didn't have any lines and that was a glitch in the system. It was supposed to say I was eligible for seven lines. At this point I should have run away , but I stayed for two hours on the phone and we got it ordered. I paid for the first month of internet and paid the taxes on the phone. They said phone would ship out in two business days. I waited three days and logged into my account to see if I could get tracking number or update. The website said phones hadn't shipped. I called support and they said my order was under review. They said I hadn't confirmed order through email. I said I paid for the taxes on the phone I don't know why I would pay taxes on an order I didn't authorize. I asked why the order was under review, and they could not tell me. I said you checked my credit, I verified email address and phone number, I paid for the first month internet and the taxes. What could possibly be under review? Answer- I don't know When will my phone's ship out? Answer- I don't know your order is under review. I decided to cancel the order. I am already having this much trouble and I am not even using the phones yet. They wasted a whole day of mine!

WORST CUSTOMER SERVICE OF ALL. I am unable to speak to anyone in the United States. And they continually are attempting to take $30 from my card, for service I DISCONTINUED months ago.

Worst customer service. Just off the call with customer support. From the get go, they are not willing to help or resolve the issue. Ended up paying device payment for a line I started with them initially opened the line with a transfer/port, as the transfer did not go through, I choose a number Xfinity offered. Now they say, the new number not qualified for promotional device credit. When I asked the customer service rep, if he can talk to his supervisor or escalate, He's reluctant and unfriendly.