ComcastReviews of xfinitymobile.com

The Xfinity mobile customer service is a complete joke. Representatives are from other countries and cant speak nor understand the English language. They tell you after hours of not being able to resolve a problem that a supervisor will contact you however this never happens. I will be going into the store today and if the problem is not rectified i will be chnaging carriers. DO YOURSELF A FAVOR DONT GET XFINIITY MOBILE!!!!

I am extremely unsatisfied with Xfinity Mobile. A sales representative for Xfinity Internet convinced me to move my family's 4 phones (2 had physical sim cards). I told the rep I wanted to wait to transfer all 4 phones at the same time, and I was told that would not be a problem. After 1 week, still no sim cards in the mail. I called to ask if I could just pick up cards at an Xfinity store, the rep urged me to wait and assured me my service would be pro-rated from time I received sim cards and transferred my lines. Additional weeks passed, and I called 3 more times. Finally, a rep told me to go to the xfinity store to pick up the sim cards. I did & transferred all my phones at the same time. I then received a bill for the 3 weeks that I did not have xfinity service due to their negligence in getting me sim cards. So, I ended up paying xfinity and my previous carrier for those 3 weeks. I called Xfinity several times and escalated that I was overcharged and that I was promised I would get a pro-rated bill. The reps and managers all told me, "Sorry, the policy is to charge me whether my phones were transferred or not," and I was not given any further recourse. On top of this, one of my lines went over on data when I purchased unlimited since the phone was used for work while on the road. Unlimited data in reality is 50g. No one ever explained this limitation, and they only told me to connect to xfinity hot spots (which are not always available when traveling). I am EXTREMELY DISAPPOINTED!

Terrible service, terrible customer service, have never experienced such lies from a company like Xfinity. Stay away from them!!!!!!!!!

Bought new phone and sent in a perfect S21 Ultra for 800.00 trade. New service would not get mobile data, could not send MMS messages. Dealt with support for several hours over a 2 - 3 week period and they could not fix. I told them I would go back to Verizon and they gave me instructions to do so. Switched to Verizon but Xfinity Mobile prevents it from connecting. Now they say that I am not allowed to move to another carrier. I have no cell service and am still paying Xfinity. Paid my phone in full, they rejected my trade in but will not return it to me. So, they owe me $800.00 plus 1299.00 if they won't release my new phone, plus they keep billing my credit card for the new phone monthly payments even though the phone is paid in full) And, I do not have any cell service with Xfinity nor Verizon since the SIM has been switched to Verizon. NEVER do business with Xfinity mobile.

Representatives lied through their teeth when they signed me up -- about the pricing, coverage, the fact that the mobile phones were locked, etc. And everytime I had an issue (like everytime I take the simcard out of the phone, the internet stops working), it would take me hours and hours on end talking to a person, and then they would say "we promise it will start working in the next hour," and that would turn into a lie, and then a new round of hours of waiting to talk to a rep would restart....They are the absolute worst! I am just waiting for my contract to end. I wish it was possible to give negative stars so I could give them the highest negative rating...

Bunch of thieves! First of all, they charge me $45 a month for cable boxes! Boxes that are relatively inexpensive! One of the cable box’s started freezing up. Instead of sending a Tech out to my house, they said I had to return the box to an Xfinity store over 40 minutes away. I could also pay for a new box delivered to my house. Pay to have a new box shipped to my house to replace the broken one? No! For $250 a month, they can damn well come to my home and fix the damn problem or ship me a new box at no charge. After complaining enough, the CSR gave me a credit. Terrible customer service, nothing but a bunch of thieves.

Worst mobile service, Terrible

Warning: Regardless of your location, if you've been misled by Xfinity or Comcast's promotional offers for phone (mobile or landline), internet, or TV services in the past two years or thereafter, or if you've been deceived by their customer service representatives, please share your experience with me at XfinityComcastScamAlert@outlook com or FraudulentXfinityComcastOffers@outlook com. I am actively seeking legal representation and would like to consolidate your grievances. If we cannot secure legal representation, I intend to pursue a claim in small claims court and will share the insights and procedures I encountered during the filing process. For inspiration, consider this article about a successful small claims court case against American Airlines, highlighting the advantages of such legal action: www.thestreet com/travel/woman-wins-lawsuit-vs-american-airlines-over-bizarre-claim . “One of the benefits of small claims court is that it is an informal process that can put ordinary people on the same footing as billion dollar corporations — to allow them to seek redress for wrongs and to hold such corporations accountable.” Complaint: In November, I was enticed to switch to Xfinity mobile by a "buy one line, get one free" offer advertised on their website and TV. After confirming this promotion with two customer service representatives, my partner and I transitioned from Verizon and T-Mobile, incurring fees believing the savings from Xfinity's offer would justify these costs. However, after the switch, Xfinity reneged on their advertised and verbally confirmed promotion, breaching our agreement. Over the past week, I've spent countless hours with various representatives and supervisors, getting inconsistent explanations for why the promotion wasn't applied. A significant conversation with a supervisor on 1/26/2024 ended with a promise of follow-up within 24-48 hours after reviewing the calls—a promise that was unfulfilled. Further attempts revealed that my enrollment in the Affordable Connectivity Program (ACP) for internet, also through Xfinity, was purportedly why the BOGO offer couldn't be applied, due to system limitations—a weak excuse for not honoring their commitment. The situation worsened during a call on 2/1/2024, when after being put on hold to escalate my complaint to corporate, the call was disconnected, and my account was unlawfully suspended for over six hours. This suspension, resolved only after using an alternative phone to contact Xfinity, caused significant distress and financial loss, as I depend on my phone for job opportunities and staying in touch with my medically vulnerable parents. In addition to filing a complaint with the FCC, my state’s Attorney General, and the state’s Attorney General where the business is located, I am making this public to warn others about Xfinity/Comcast's deceptive practices. Their actions—misleading advertising, contract breaches, false assurances, mismanagement of the ACP, and illegal account suspension—show a disturbing disregard for customer welfare and integrity. For Consumers Victimized by Xfinity or Comcast: I urge anyone who has been harmed, tricked, or lied to by Xfinity or Comcast to reach out via the emails provided. It's vital to share our stories to warn others and to consider small claims court as a means to seek justice against corporate malfeasance.