ComcastReviews of xfinitymobile.com

We had a terrible experience with Xfinity internet (constant freezing on Zoom) and they couldn't fix it, but they had a monopoly in our location. We were thrilled to leave as soon as we had another option. Then Xfinity mobile wouldn't release 2 of our family's 4 mobile numbers, causing people to be without phone or text access for 10-14 days! In the process, the impossible customer service kept promising fixes and putting us off for days at a time, and when we finally got access to top secret high level customer service, they did solve the problem, but to do so, they had to create 2 dummy phone numbers. We were assured those accounts would be cancelled. Not only was that untrue and we were charged for another month, but when we noticed and got on chat to remove the accounts, two different agents on two different days told us the account would be cancelled - we even got cancellation confirmation emails - and yet Xfinity kept charging us and eventually sent our account to a collections agency! For something we didn't even use! They aren't real phone numbers or accounts! I've never in my life worked with more incompetent customer service!

My credit card was charged without my authorization. I was mailed a phone that was activated before I received it and then charged $78 before even being able to dial out on it. I told Xfinity Mobile I no longer wanted service.I later received an email informing me that I had an order on the way which I had never consented to. They mailed me another phone and charged my card without my consent. I had a total of 2 credit card charges that I had to report to my credit card company. I ended up placing a block on my card to prevent these thieves from taking money out. Both phones have been returned and I am still receiving emails from this company asking me to activate another phone. Do not do business with these people. I am definitely looking into starting a class action lawsuit.

Xfinity Mobile’s 5G service is a major disappointment, to say the least. It’s more like -1G in terms of reliability and speed. Switching companies can’t come soon enough—I’d gladly pay extra for a service that actually works. Xfinity Mobile’s 5G feels like a step backward, making the decision to switch a no-brainer. Stay away!!!!

-100000 they raised my bill 5 times in a contract period and renewed my contract without authorization been a long time customer but this is ridiculous I may sue!!!!!!!!

This is the worst service ever, the customer service agents doesn’t make notes in the system regarding any issues and will lie and say they are creating tickets for investigation and don’t. I’ve been going back in forth for weeks with reps that don’t understand me and I don’t understand them and the issue is never resolved

After i left them and enrwith another carrier they charged my card and i never signed up for automatic payment. Their answer to me when i called was the billing cycle was over i had to pay

AVOID AVOID AVOID.I have been an Xfinity client dating back to the Comcast days in the 90s. The service has deteriorated. The customer support has been designed to discourage you from continuing. I even went into the local Xfinity store( San Ramon,Ca) twice on my latest issue with my mobile service. They are completely incompetent. I was previously cheated by an employee who was fired but the company never made good on his fraud. AVOID THE XFINITY MOBILE AND CABLE SERVICE COMPLETELY. Bernard Laffer 925 216 4799

A zero is in order. It is difficult contacting a live agent. Most frustrating is having to call seven times about the same issue and prior agents have not documented conversations. The Global plan is useless.