ComcastReviews of xfinitymobile.com

Worst customer service of any company I've ever done business with. They have screwed up my bills for years and to get the bill right it may take you 3 hours of talking to five different people (exactly what happened to me) many of whom dont speak english well enough to understand half their words. Even then, it may not get fixed. go to the store. dont call customer service.

On the phone for 30 mins guys don’t know what to do

What a a terrible company! What a terrible customer service! I got 0 help from agent! They are billing me for something i no longer have! I bought a new phone cheap crappy one the cheapest motorolla! The manager of the store told me its a crappy phone really! But you could try it, you could return it and get a refund! I returned the phone over 2 months now! Still being billed for it, still being billed for the number line i bought, although i left xfinity 2 months ago! I took the number with me to ATT! The girl on the phone said I have to keep paying for the phone until its over. I told her but i dont have the phone, i returned it right away. Because it wouldn't work! She said i know you returned it 2 months ago but you still need to pay for it! I told her, no! The manager of the store told me I could send it back to you and it will be removed from your profile and you will be refunded for whatever I paid! And this girl called Gab from the customer service by phone, wouldnt help! Wouldnt let me reach higher department and she wouldnt refund me, she said the phone is still in the wear-house but they didnt finish working on it! I then Told her that the other agent on the phone said i will be refunded within 10 business days! She said no you wont be refunded you gotta pay for it! Why on earth would I pay for something i dont have and returned already! What a horrible company! I am so happy i am back with AT&T. I asked that girl when will the wearhouse check the phone and update that I returned it, she said soon! I told her its been 2 months already, am I looking for another 2 months? 6 months? I have been billed for the line and I am not using their service! I literally left xfinity 2 months ago! So I should pay ATT and not xfinity! If I could rate xfinuty -10 stars I would! Even if that was old bill! I should not be paying for the phone that I returned! And she is forcing me to pay for the phone!

I'm a long-time xfinity customer. I found an error in my bill and contacted customer service via chat. Long story short, the only way to correct their error was to sign up for a new promo contract. It was an awesome deal. I electronically signed everything and prepaid all fees at once. My bill never updated online. I called customer service and even though I saved the entire chat that had what I agreed to she refused to honor it. She said the guy was not allowed to make that deal. I asked to speak to her supervisor and waited for 20 minutes. She came back on and said they were busy and forced me to accept a 1 hour callback. That was about 33 hours ago and I'm still waiting. Now my bill is higher and I'm stuck. Part of the promo was their mobile service. It is horrible. I have had it about 3 days, and it has dropped 17 calls. Also, the overseas customer service rep said she didn't care that I said she was committing fraud. DO NOT by into their promo deals and DO NOT get their mobile service.

I wish I had read the reviews before I joined xfinity. I have been trying to get a refund for my trade in phone for almost four months now. The customer service is a joke and I am told over and over that it will be resolved in 1- 3 business days. I will continue to fight for my refund. But a soon as I am able, I will be going to another provider.

Service is just as good as top competitors and they sent us a $200 visa gift card for Christmas!

Getting the insurance is a scam. They told my son it would take 2 to 6 weeks to get a replacement so he bought a new phone through xfinity having it on payments they convinced him that he had to get the insurance again. So now he's paying for 2 phones. Then he lost his phone and again tried to file a claim. They just wanted 180.00 for the new phone. This was a 330 phone new in which he had already paid 231.15 in payments and 230 on insurance. I looked it up and you can get this same phone on Amazon unlocked for 125. I don't know who the bigger scammer is xfinity or assurance. But I am looking for a new plan and will never be scammed by getting insurance again. A 300 dollar phone for the low price of 643 dollars wow what a deal.

No sirve nada, compañía de estafadores, todo el día sin internet y hablando con la contestadora