XERIC WATCHESReviews of xeric.com

Watch arrived late (but at least it arrived). After half-a-year it STOPED WORKING. Don’t buy for them! It’s a crap watch sold at premium price.

Dishonest company that uses flashy marketing and paid posts to gain customers. I purchased 3 NASA watches via Kickstarter and as such, am not allowed a refund after 6 months of delays. Reaching out to support will get you canned responses from "support" which are probably just bots. Given the opportunity, avoid this Xeric, Watches.com, Archetype, Martenero, California Watch Co. and any projects started my Mitch and Andrew Greenblatt. You will not only be disappointed by the build quality but also the delays, excuses and poor customer service from their absolutely tone deaf staff. Don't forget that they'll send you promotional emails getting you to "pre-order" on watches.com because they took the $5M to bulk up on orders for their retail outlets. Absolute SCAM and stay away. Your wallet will thank you.

Bought a watch which turned out to be defective. They then spent 6 months repairing and returning it (all pre covid19 so wasn’t anything to do with that) they then sent me back a fake pre production version with my limited edition back plate stuck on. They refuse to extend the warrantee even though they had the watch for longer than me during its 1 year period. And refuse to honour the purchase which included a watch with specific low numbering on the back plate.

I bought a watch from them via Kickstarter in September with declared delivery in December. 08th of January I got an update from Xeric saying that my watch is not going to be sent for another couple of weeks. So I mail them. Here is how it goes down: -------------------------------- 1) Dear Xeric team, I am humbly asking You to send out my order with the first shipment possible. This is a gift for my dearest friend to whom I owe a lot and I would be upset if I failed to give it to him for his birthday on the 27th of January. You're doing a great job updating all customers about the delivery time but still the campaign on kickstarter declared delivery in December. I hope You can take my request into consideration. Below is my order information: (...) -------------------------------- 2) XERIC answers me with a copy of the update-email that was the reason I mailed them. -------------------------------- 3) This is very disappointing how You do not care. For Your answer You copied the email that was the reason I mailed You. MY WATCH IS NOT ON THIS LIST and I can see that I will not receive it long before February. Even Though You declared delivery in December in Your kickstarter campaign You are not apologizing and instead You are lying about keeping delivery on schedule. Which schedule? Delivery in December was the schedule You lured all Your kickstarter customers with. This is a very inappropriate way to handle such a polite request like mine. -------------------------------- 4) Xeric answers me saying that when you back a project on Kickstarter, you’re helping create something new rather than pre-ordering something that already exists... -------------------------------- 5) No. Producing watches is nothing new and kickstarter has long ago stopped promoting only startups. Unfortunately they are trying to convince me this was something different then a sales campaign for christmas. Was Xeric a startup or the campaign was about some invention, my attitude would have been different of course. Really disappointed about they approach.