Bob
XCloud is a great platform but..
UPDATE: After a lot of back and forth, XCloud has worked with me to identify and resolve issues which I am grateful for. Jack in particular has been most helpful. Thank you! -------------------------- XCloud is a great platform but... Sadly, what lets it down the most is Support. When you have a critical incident related to website security, you need a robust, fast pro-active response. What I had is a slow, lackadaisical response to multiple infections across websites on my server. Not impressed one little bit! They appeared to want me to prove what kind of issue it was instead of pro-actively jumping on the problem.
Response from xCloudMar 10, 2026
Hi, Thank you for sharing your feedback. We are sorry to hear that your experience with support during this incident felt slow and frustrating. After reviewing the related tickets, we found that this was not an actual server security compromise, but rather a false alarm caused by a misinterpretation of the issue. That should have been clarified much earlier, and we are sorry for the confusion and concern this caused. We understand that when security is involved, speed, clarity, and confidence matter just as much as the technical findings. In this case, we did not meet the standard we aim for in how we communicated the situation, and we take that seriously. Your feedback is appreciated and has been shared internally so we can improve how similar cases are handled going forward.