xCloudReviews of xcloud.host

Updating my review after the resolution. To their credit, the support team confirmed in writing that my payment method was removed and my account deleted, with before and after screenshots, and no extra charges. The handling of the final steps was professional. The reason this is 2 stars is the underlying design, not the staff. To remove a saved card, xCloud requires deleting your entire account. There is no way to simply remove a payment method on its own. On top of that, the free plan requires a credit card on file to activate. For anyone who just wants to detach a card, being forced to choose between keeping the card stored or losing the whole account is not reasonable. The team was helpful once I pushed and asked for written confirmation at every step. But users should not have to delete their account, or chase support for confirmation, just to remove a card. I hope xCloud adds a simple remove payment method option in account settings. ============================= The platform still feels unstable in some areas such as backups, staging, and billing management. I contacted support because I wanted my saved payment card removed. Public replies from xCloud mention that accounts can be downgraded to a Free Plan and cards can then be removed. However, support initially told me the only way to remove the card was to delete the entire account. After I explained my concern that users cannot verify card removal once the account is deleted, support finally said they would send a confirmation email, but they still would not clearly confirm whether that email would explicitly state that the payment method had been permanently removed and that no future billing remained associated with the account. The overall process feels unclear and unnecessarily stressful for something as sensitive as payment method management.

I am using xclould almost from past 2yrs. support takes about 20 min to 60 min to respond even when chat goes on related to issues. the question is , when you do not have enough staff to support via chat, why not give email is the only option to approch? when you give a chat option for support, the users mind seeks instant response (at least min or two). if they dio not have about 10-15min in an year for retaining user, why anyone should choose xClould?

Extremely poor customer service—no coordination between live chat and tickets. They've ruined my site twice with clueless, blind changes. Deeply frustrated with their support quality. Regret switching from SiteGround.

I want to give 1 star, but I feel that would be unfair as elements of this platform & team genuinely are putting forward effort and there is undoubtedly room for growth. That said, my experience has been an absolute rollercoaster over approximately one year that i have been using xCloud. It started out as a brilliant service, backed by rapid support agents who seemed attentive and educated. The managed service was awesome and worth every dollar paid, any small issue was resolved promptly and the team was always willing to help. Then xCloud began to grow... quickly it seems. They started popping up as the recommended service everywhere. With this, service and reliabiltiy started to fall.. QUICKLY. What was an amazing replacement for services like Cloudways has seemingly become very similiar to them in ways. Unresolved bugs, slow support, etc.. all rearing their ugly head again. My big problem has been with their support team - it is disorganized and incapable of keeping track of issues. You get shuffled from one agent to the next and each agent doesn't bother to check what was done previously. This ends up with a visicious cycle of needing to repeat yourself and getting nowhere. One agent says they offer dedicated vCPUs, the next says they don't and we are on shared ones. One agent tells you X and the next tells you Y. And that all happens when you are lucky enough to get ahold of their team in a moment of need. At one point the live chat would respond immediately, now they suggest you don't even use it and say a ticke must be submitted for critical issues. I'm rambling at this point but I wish I could share my documentation here of my interacitons with their support team while troubleshooting server performance issues. One contradiction after another. In summary - they say it wasn't their fault, but the issues were resolved as soon as I left their managed service. Don't bother with the managed service. Either handle it yourself or look elsewhere for a support team that can keep up. I hope they will get it together unfortuantely and not just become another of the 100s of managed services that drown in their own success.

I had very high expectations with XCloud and did more than I had to to try to make it work, however I soon realized that their support is short-staffed and they don't have any true WP experts working, only low level support agents that provide vague answers or no solutions at all via support ticket. A simple migration request took them 1 week to try to figure out, and even after 2 sites were transferred, the speed was twice as slow as same sites on WPX. Although their UI/UX is superb to manage servers and sites, they seriously need to invest in hiring more WP/server experts to solve issues and provide faster responses instead of the 1 response per 24 hours experienced. Ended up going back to WPX, very bad experience. Don't recommend their service at all unless they officially announce more experienced support being added in the future.