xCloudReviews of xcloud.host

Response from xCloudSep 15, 2026

Hi Derrick, We’re truly sorry that your transition to xCloud was not as smooth as you expected. We especially understand how frustrating this experience has been given the downtime and the impact it had on your business. There was some confusion around the Cloudflare Enterprise setup and the recommended DNS/SSL configuration, which unfortunately resulted in additional downtime during the transition. We completely understand why this was frustrating, particularly after already experiencing an SSL-related interruption. Our team has now corrected the configuration and confirmed that your site is live through Cloudflare Enterprise. The Let’s Encrypt certificate you may see as part of the configuration does not mean that Cloudflare Enterprise is inactive. Cloudflare Enterprise was launched recently on xCloud, and we’re actively working on making the setup process smoother, clearer, and more reliable. We’re also improving our documentation and onboarding process based on the feedback and real-world cases we’ve encountered. We’re genuinely sorry for the disruption and for the valuable time this situation cost you. We understand that downtime can have a direct impact on your business, and we regret that this was your experience during the transition. If you’d like, we’d be happy to arrange a Google Meet with you to go through your current setup, answer any remaining questions, and make sure everything is configured correctly. Thank you for giving xCloud a chance and for taking the time to share your detailed feedback. We truly appreciate it.

Response from xCloudAug 23, 2026

Hi Patrick, You are right to be frustrated. We confirmed that the six $3 backfill invoices for `baseworks-agents` were generated incorrectly. The server is covered by your Seven Server LTD package, and these charges should never have been created. You disputed the invoices before payment and were told the matter was under review. Despite that, your card was charged while the review remained unresolved. You should not have had to repeatedly follow up, and we should not have processed those charges in the meantime. The full $18 refund has now been issued to your original payment method. We traced the issue to a billing-recovery defect that resumed monthly invoice generation after the server was converted to LTD. A tested software fix is currently under review, and the incorrect billing records are being addressed to prevent further monthly or backfill charges for this server. We also take the wider support delays and reliability concerns raised in your review seriously. The refund alone does not fully address your experience, so we will continue reviewing your existing support history without asking you to repeat everything again. We are sincerely sorry, Patrick. You had every right to expect our written confirmation of the LTD conversion to be honored. xCloud Team

Response from xCloudMay 10, 2026

Hi, We’re truly sorry to hear that you feel disappointed with your experience. Based on the details available to us, we believe this review may be related to a recent support case involving a compromised WordPress site where no clean site backup was available. Since the Trustpilot username does not clearly match an xCloud account, we cannot confirm the exact account publicly, but we still want to address the concern in a transparent way. We understand how stressful it can be when a WordPress site is compromised. Our team reviewed the issue and tried to assist as much as possible within our support scope. From the information available, the issue appeared to be related to the WordPress application layer, such as a plugin/theme vulnerability, modified WordPress files, suspicious files, or compromised site-level access — not an xCloud platform or infrastructure failure. xCloud provides the hosting environment, server security layers, monitoring tools, integrity checks, and backup options. However, no hosting provider can guarantee that a WordPress site can never be infected, especially when third-party plugins, themes, custom code, uploads, or WordPress admin access are involved. Our Integrity Monitor did detect that WordPress core files no longer matched the official checksums. This confirms that site files were modified, but the monitor runs on a scheduled basis and is not a real-time malware prevention engine. We explained this and recommended the safest available recovery path: restoring the site from a clean backup. Unfortunately, when no clean backup is available, full malware cleanup and root-cause investigation fall outside xCloud’s standard support scope and require a specialized malware cleanup provider. We explained this clearly and offered the best options available from our side. We’re sorry we could not provide the outcome you expected, but our team did try to guide you honestly and help with the safest possible recovery steps. If you would like to continue the conversation, please contact our support team again and we’ll be happy to help with any available restore option, post-restore security guidance, or next steps. Best regards,  xCloud Support

Response from xCloudFeb 4, 2026

Hi KURAC, Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced and would like to clarify a few important points to avoid any misunderstanding. After you reached out to our support team and shared detailed evidence, our technical team carried out a manual investigation of the server. The issue was identified as a cache-layer conflict caused by overlapping application-level and server-level caching, not a general hosting reliability problem. Once the conflicting cache layers were removed and the configuration corrected, the issue was resolved and the site has remained stable. We worked directly on this case using the information you provided and spent considerable time isolating and fixing the root cause rather than relying on automated checks. Confirmation and verification were shared once the fix was completed. We take feedback seriously and remain available if you need any further assistance. Feel free to reach us out via our support ticket anytime.

Response from xCloudDec 30, 2025

Hi there, thanks for sharing your feedback. We’re really sorry to hear about your frustration, and we’d like to clarify a few important points to avoid any misunderstanding. xCloud follows a prepaid billing model, which means an active payment method is required while using any paid or trial features of the platform. This is clearly mentioned in our Terms and Conditions and is in place to prevent misuse of server resources during the “try before you buy” period. That said, you are absolutely not locked in. If you decide xCloud isn’t the right fit: You can move your account to the Free plan Your payment method can then be removed Your account can also be deleted upon request All of this can be done very easily by contacting our team via 24/7 live chat or by creating a support ticket from your account. Our support team handles these requests regularly and is always happy to help. We genuinely wish you had reached out to our support first so we could assist you immediately, rather than seeing your experience end with a negative review. We’re still here and more than willing to help resolve this properly if you contact us. Thank you for your time, and we hope you’ll give us the opportunity to assist you directly.

Response from xCloudDec 29, 2025

Hello Luther, Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear about your experience and understand how frustrating this must have been, especially when you were evaluating xCloud for agency use. Regarding support, for longer or more complex issues we strongly recommend using support tickets. Tickets help us keep full context, avoid handovers, and make sure nothing gets missed, which can sometimes happen in live chat. That said, if your experience felt slow or disorganized, that’s on us and we apologize for the inconvenience. About one-click apps: xCloud is a server management panel that helps deploy and manage third-party applications on your own servers. These apps are not built or owned by us, and their behavior or resource usage depends on the app itself and the server resources available. We understand that from a user’s perspective this distinction isn’t always obvious, and we should have communicated this more clearly. We also want to mention that we offered to jump on a meeting with you to go through the issues directly, clear up any confusion, and work toward a resolution. We genuinely try to resolve problems collaboratively whenever possible. We’re sorry that your issues were not resolved to your satisfaction. We are actively working on improving our support processes, documentation, and overall experience, and we will continue to work on making this better. Thank you again for the honest feedback.

Response from xCloudJun 24, 2025

Hi Xcloud, We're truly sorry for the frustration you've experienced and appreciate your honest feedback. Our support team has already reached out and offered an online meeting to better understand and resolve the issues you've faced. We're actively improving our documentation, addressing the SMTP issue, and working to simplify the server provisioning process based on your input. We value your experience and hope you'll give us a chance to make things right. Thank you

Response from xCloudMay 8, 2025

We're really sorry for the inconvenience and delay you've encountered. We know how frustrating it's to have your sites offline and not receive timely notifications. The problem has been fixed, and we've now opened our support to 24/7 to ensure you get faster assistance in the future. Don't hesitate to contact us if you need assistance, we're here for you.