xCloudReviews of xcloud.host

Response from xCloudNov 15, 2024

Hi Andy, We’re pleased to inform you that the issue has been successfully resolved. Over the past 24 hours, we have been closely monitoring your site and server to ensure everything is functioning correctly. Based on our observations, all systems are running smoothly and as expected. Thank you for your valuable feedback -it helps us improve and provide the best support possible. If you have any further concerns or encounter any issues, please don’t hesitate to reach out. We’re always here to assist you!

Response from xCloudSep 15, 2024

Hello Dylan, We sincerely apologize for the inconvenience you experienced. As outlined in xCloud's Terms of Service (ToS), invoices for managed servers are due by the 5th of each month. Automated reminders are sent for unpaid invoices daily, and accounts are locked on the 7th if payment isn’t received. In your case, we manually reached out too on September 12th, followed by a second notice on the 13th before taking action. Upon review, we confirm that your payment was made on September 12th. However, due to a billing delay, it wasn’t immediately reflected, which resulted in your account being locked. Once you contacted support, we promptly reactivated your server. To avoid future issues, please ensure your added payment method is active and has sufficient funds as our automated billing will handle everything smoothly. Our support team has been in daily contact with you to ensure everything is back on track. We regret the disruption and are actively improving our processes to prevent future issues. Thank you for your understanding and continued trust in xCloud. Should you need further assistance, please don’t hesitate to reach out.

Response from xCloudApr 17, 2024

Hello! Thank you for reaching out to us and sharing your experience. We completely understand your frustration. We want to assure you that we are here to help. We sincerely apologize for the inconvenience you’ve experienced in reaching our support team. It appears there was a misunderstanding regarding the communication process through our third-party chat system, CRISP. It’s important to note that the chats initiated through our system do not automatically include your email or name. Additionally, none of the chats contain specific issues, making it challenging for us to address your concerns without further information. This means that if the chat is closed or disconnected, we may not be able to retrieve the conversation or contact you directly. We also found that you have created a chat with our support email, [email protected]. Whereas, it should be your own email for communication. Also, there were no support tickets that were created by you. You can easily reach out for any critical issues to us by creating a support ticket from here: https://xcloud.host/support We also tried to find your xCloud account with your Trustpilot account’s name but we couldn’t find any team, chats, or tickets with this name. We’ve also sent you a request for your email via Trustpilot. With this basic information we can get back to you and we will try to solve your queries as early as possible by connecting with you. Thank you for your cooperation. We look forward to hearing from you soon.