Nathiel W.
The customer service was exceptional
The customer service was exceptional! They communicated with me in such a manner that showed they cared about my exchange process. It was easy and efficient!

An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry.Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.
Wydr Studios (wydrstudios.com) has 489 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Nathiel W.
The customer service was exceptional! They communicated with me in such a manner that showed they cared about my exchange process. It was easy and efficient!
Catherine
Unfortunately the shoes I ordered did not fit. The return process is a little bit difficult because it takes a few email messages to get the job done. Once it was approved it was fine. The products are very nice.
Leanne R.
Excellent customer service, buying shoes online is normally difficult however the Wyder team make the experience easy. I ordered some shoes had the sizing wrong but the team were fabulous and we worked out the correct size and was sent them straight away. The shoes are fantastic, comfortable and excellent quality. I highly recommend Wyder and will order from them again.
Nicole R.
I finally found a pair of sandals wide enough to house my swelling feet. They seem sturdy and good quality, but the soles are thin so I can’t stand in them for long. I’ve had many misses with Wydr as they only make a 2E width and not a 4E. That meant a lot of buying and returning, making my biggest complaint with that process. The shoes are shipped from China and take forever to arrive. Then you have to email a request to return the shoes, then they request your foot measurements in cm. (Why? To judge if you chose poorly?) Then they send a US shipping label but deduct the cost from your return. For a $150-$200 pair of shoes that seems absurd. They need a quick and easy return portal and faster shipping.
Response from Wydr StudiosAug 10, 2026
Hi Nicole, We understand your frustrations with our returns process. We do always encourage our customers to share your measurements with us before buying. As you know, our shoes are made true to 2E or WW – which means that if you fall into another width category, with your measurements our team can provide personalised recommendations on styles or sizes that should fit you. With regards to our returns process – if you try to return your items within the 30-day return window, your US-based return is free of charge! However, we are unable to refund you for the shipping of the shoes when they arrived to you – this is standard practice across most brands. Our team has checked and it seems that your refund has been processed from our side. You should receive it within 3 working days. If you have any further concerns or questions, please don't hesitate to email us at [email protected].
Lindsey T.
I unfortunately had to return a pair of Wydr shoes just because the style I chose didn’t work for my foot. It was a real bummer because the shoes were beautifully made! The customer service on returning my shoes was very clear, detailed, and they were very open to feedback about why I needed to return their product. They provided quick and clear communication during every point of the return process. Even though one specific shoe style didn’t work for my feet, I feel at ease to try other products because their customer service and return process was so detailed and easy!
Kate B.
These shoes are FAB-U-LOUS! Gorgeous, comfortable, and very impressive. I've never felt so comfy in heels before! Excellent quality!
Jessica G.
The quality of the shoes are fantastic, and they ACTUALLY fit my wide feet! Also, the customer service is excellent, as I had an issue with the shipping service due to my rural location, and the support team at Wydr replied right back to me and were willing to help me with some creative solutions! Thankfully it all worked out and I got my beautiful shoes!
Dawn M.
I was skeptical on width as purchased many styles claiming wide width from various companies BUT I’m very pleased to write they fit perfectly! I have very wide feet, these shoes are not only very comfortable they are WELL made! I’m will be a returning customer. I don’t write reviews often but if this helps someone decide to give them a try they will not be disappointed. From someone who has struggled finding shoes that not on fit but look good!