WubenlightReviews of wubenlight.com

Ladies and gentlemen to all who purchased the wuben X1 falcon be very careful I’ve gotten 2 new ones right out the box from Amazon and they have charging issues the light kicked my anker power supply into safe mode and at times charging literally took seconds to start frying the inside of the flashlight housing I would not recommend this to anyone! Buyers beware please I urge you

Only hold up 24 days in my packet start losing paint and finally I got rain over me and it get wet not working any more! Just get wet not even in the water all the way! I contact the customer service send pictures since Saturday! Not respond yet! Sad part I got 2 head lights 5 flash light from wuben now I’m worried

Hiding the bad reviews from their website! Wuben (or whoever is in charge over there) intentionally has zero negative reviews present on their website. This is done to drive sales of course, but for those that do go to the bottom of the website and click on “trust pilot reviews” only then will you see the truth they are trying to keep hidden. It is shady AF and if you do see these horrid one star ratings, run! Do not buy from Wuben. I placed my first order over a month ago and still nothing. No communication, nothing! They love to take your money though. That they will do successfully.

Wuben G5 Light: A Cautionary Tale I recently received a Wuben G5 light (G538711923) as a gift from a friend in another state. The light arrived on May 5, 2025, and right out of the box, a critical safety feature—the lockout mode—was not functional. This means the light could accidentally turn on, which is a significant concern. I've attempted to resolve this issue through Wuben's customer service, emailing them over six times for a warranty replacement. Their response time has been consistently slow, often taking several days to reply to my messages. Shipping Blunder and Lack of Resolution On May 24, I was finally informed that a replacement light was being shipped. However, to my dismay, the light was sent to my friend, not to me. I immediately notified Wuben of the shipping error. Two days later, on May 26, they responded that it was "too late" to change the destination. This was clearly Wuben's mistake, and it could have been easily rectified with a more prompt customer service response. Now, my friend will incur the additional expense and inconvenience of mailing the replacement light to me. This entire experience has left me without a working light and with a strong feeling of dissatisfaction. As a result, I will not be purchasing from Wuben again.

Expensive product which only lasted for a few months of light use, then failed. Will no longer work or take a charge. "Customer Service" is the worst. Slow response times (a week or more, despite a promise of 48 hours by their autoresponder). After being "handed off" to a Chinese rep, whose response times were even longer and whose English was limited, I was required to submit a video of my item "not working and not charging". Having done so, yet another week has passed with no response. Very frustrating. I'll never buy another Wuben product.

I bought an X2 Pro in January. Despite numerous email exchanges with the Wuben Customer Service team my torch hasn't even shipped. The torches may be good, I'll never know, but the CS team is worse than useless.

No communication. Weeks of no tracking number. Maybe better luck buying from amazon? Idk I wouldn’t. I’ll get my money back

They gave me a fake tracking number. At first it worked then it started saying on the 17 website it wasn't valid. Then usps. Took the tracking off their website and it says that they are still waiting for package but it's not on my dashboard. It's been a nightmare going back and forward. With these people. Buyer beware. I've seen online were people wait over a year and they get nothing on 200 plus orders. This company sucks. Luckily for me I just got robbed for 20 plus dollars for a G5