M R.
Pray for your product to work, because you are on your own after paying them
I wanted to buy directly by them to be fair to the producers, but it was a bad idea. Bought two identical white G5 flashlights a year ago. One is working fine at the moment, the other stopped working the first months, seemed like it charged but no way of making it work. Had it laying arround until a few days ago, when I emailed support to ask for a solution. They asked for a video, confirmed the problem, and sent me a discount link to buy another telling me that it was to pay for the shipping, which funnily enough was 9.99 that is quite a commercial used price... So yeah, the G5 that works it's quite usefull, the other one ends up being dead weight, or a 133% price G5 that may work, and definitely won't have support if something goes wrong. It's a pitty, but if you want one go to amazon o aliexpress to be safe.
Response from WubenlightAug 8, 2026
Hi, this is Angelina Zhang from WUBEN. I’m very sorry for the experience you’ve had, especially after purchasing two G5 flashlights directly from us and then feeling unsupported when one failed. Please send me the email address or order information you used for your purchase. I’ll personally follow up on your case and arrange a brand-new replacement product for you at no additional cost. You can also contact me directly through our official WUBEN Facebook Group: https://www.facebook.com/groups/wuben I hope we can make this right and give you a much better experience with WUBEN. — Angelina Zhang, WUBEN